H10 London Waterloo

Had a fantastic stay at H10 Waterloo this weekend. Beautiful hotel with great rooms bed was AMAZING so comfortable. Breakfast choices were extensive and all staff friendly and helpful. I have looked at some previous comments regarding the roof terrace availability this is an absolutely fantastic viewing point to watch the sunset so is popular we sat inside and had a cocktail while we waited for a table to become available outside the staff worked really hard to keep things flowing and deserve praise not criticism .Can't wait to return to this gem of a hotel .Also great location within easy walking distance of lots of local attractions but set back enough to be quiet. Big congratulations to all of the staff you are doing a brilliant job !

The H10 London Waterloo hotel is very beautiful, elegant, and well-maintained. Our room was fairly spacious, with two large windows that made it bright during the day. The curtains were not blackout enough, so the room didn’t get completely dark at night. The lighting in the room was quite dim and insufficient, especially in the evening. On the positive side, the mini-fridge was very much appreciated, and the wardrobe included a hairdryer, ironing board, and iron. The TV was large and modern. One inconvenient detail: the power outlet near the bed was on one side only, which made charging devices uncomfortable for the person sleeping on the other side. A rather unpleasant episode occurred the morning after our arrival when the fire alarm went off without any clear explanation. Another guest in the hallway mentioned it had happened the previous morning as well. At the reception we were told it was an “accidental” alarm, and they apologized — but the lack of clear communication was a bit unsettling. The bathroom was modern and clean, with a spacious shower. However, the sink tap was so short that it was difficult to wash your hands without hitting your knuckles on the edge of the basin. The hotel is conveniently located about a 6–7 minute walk from a couple of metro stations and is also well served by bus lines. Overall, the room was modern and clean, and the staff were friendly and helpful. By signing up for the free H10 Club, you get discounts on both your stay and breakfast. We also really enjoyed the Sky Bar — a beautiful spot with a great atmosphere and professional, courteous staff. As H10 Club members, we received a delicious welcome cocktail, which was a lovely touch.

Disclaimer - we have tried to avoid posting this review by liaising with hotel staff but have been pushed from pillar to post at every opportunity and so this is the final straw. On what was meant to be a rare and special anniversary break away, we experienced two deeply distressing incidents: staff banged on our door at 9:30am on a Sunday morning, waking me up while I was sleeping in the room alone (my partner had gone out to get breakfast). This was alarming and disturbing, not least as I was a female alone in the room. Following this, hotel staff knocked again at 10:30am, this time proceeding to actually enter our room without permission- both incidents occurring well before the 12:00pm checkout time. This completely shattered the privacy and sense of safety we expected from a hotel of this calibre. The fact that this occurred not once, but twice, on a Sunday morning during what should have been a peaceful and intimate stay, is entirely unacceptable. My partner spoke to the front desk staff who advised that this would be escalated and CCTV reviewed. This had a significant impact on our experience, and we did not feel confident that this would not happen to other guests - given the poor response from the hotel staff to our complaint. It has now been a month since our stay and we are yet to receive a response or even an acknowledgment from management of this hotel. We are beyond horrified