H2Hotel

Great value for the price! The rooms were spacious and clean. The valet parking was convenient. The hotel was super walkable to lots of restaurants. There was no concierge at this hotel but there was on we were able to utilize at a sister property two blocks away.

This hotel is fine overall, but there were quite a few issues that made the stay less enjoyable than it could have been. The good: The room was clean, and the bed was reasonably comfortable. Some of the staff were friendly and helpful. I appreciated the filtered water stations throughout the hotel and the refillable glass bottles provided in the room. The location is excellent—right in the middle of Healdsburg, which made exploring the town very convenient. However, there were many small but frustrating issues. When we arrived, our room wasn’t ready, and we were asked to wait quite a while—even as other guests who arrived after us were given room keys. We later learned that there were other clean rooms available, so it’s unclear why we weren’t offered one of those instead. The breakfast service was not great. Items listed on the menu weren’t actually available, and they repeatedly forgot parts of our order. The quality of the food was also underwhelming. Valet parking was another pain point. Even when we called ahead for our car, it was not ready when we came down. We always had to wait, which made planning around it difficult. In terms of the room, there were a few functional issues: the window coverings didn’t block out light well, so we were woken up early by the sun. The water in the shower didn’t drain properly, and the bathroom door inexplicably slammed shut. Overall, the hotel feels a bit understaffed, and several of the staff members seem inexperienced in hospitality. While there are a few thoughtful touches and a great location, the service and attention to detail just weren’t where they needed to be for the price.

I have stayed at the H2 many times. I have enjoyed it.The staff is usually very friendly especially in the dining room. Great location, rooms are spotless, not fancy but minimalistic in the right way. I've noticed a change the last couple of times I've stayed. One, they took away there lovely snacks- the nuts, the chips and the cookies that they have offered to guests for years. They also occasionally left a bottle of wine in the room. Another, the reservations people are at times unfriendly. I find this so strange in the hospitality business. It happened recently when I was trying to find out if I could book a Saturday night stay- there was only Saturday night available but the reservationist insisted there was a 2 night minimum. I offered that it was impossible to do a 2 night minimum because there wasn't 2 nights available and that's when things got wierd. I will still stay at the H2 but wondering what is going on??