Hacienda Na Xamena Ibiza

Up in the hills and well worth the drive, but aware the roads are winding! Plenary of car parking once you arrive. The common parts (not common at all!) of the hotel, are beautifully designed and furnished throughout the labyrinth of rooms and open areas. The vistas are incredibly with the hues changing as the sun passes by. Service is incredible and pleasant. The restaurant has incredible views and very capable team of chefs. Many go just for dinner. The pool is small yet, can be very hot as the wind tends to come for behind the hotel making it hotter than an oven. Rooms can be a let down with small balconies. All rooms are overlooked by others so little to no real-privacy. All in all a very pleasant stay.

The view from the hotel is absolutely incredible — truly breathtaking. The design and overall look of the property are beautiful. However, our experience was disappointing in several ways. We booked a superior room because the pictures on the website showed rooms located on the upper floors with unobstructed views. In reality, we were given a room on a lower floor where half of the view was blocked by the terrace of the suites above us. This was misleading and frustrating. Inside the room, the minibar prices were outrageously high — for example, a small bag of chips cost €7. In general, food and drinks at the hotel are much more expensive than anywhere else we visited in Spain. When ordering a drink by the pool, we were immediately asked to sign a receipt that included a tip line, and then at checkout, the receptionist still asked us to leave an additional €50 for tips — which felt excessive, especially considering the room was €900 per night. Overall, the hotel felt very stingy despite the high price we paid. We also booked "Los Nidos" thinking we could have dinner there. In the end, the experience cost €300 for two people and only included one drink per person and three tiny bites. We asked if we could order food (even at an extra cost) and were told it wasn't possible. We stayed just to watch the sunset — hungry — and had to order room service at 10 PM because the main restaurant was fully booked. In summary, while the hotel is stunning and the views are amazing, the staff didn’t always seem very friendly, and the prices for everything (especially food and drinks) are extremely inflated. After paying such a high price for the room, the overall attitude of the hotel felt unwelcoming and overly money-focused.

I booked three nights at Xamena as a gift for my wife on our one-year anniversary. The photos promised luxury and serenity — but what we walked into was a honey trap. The warning signs started before we even reached the hotel. We enquired about a transfer from the airport and were quoted €190. A regular taxi? €50. That 300% markup set the tone. A taste of what was to come. The hotel is perched on a remote mountain, and once you're there, you realise you're marooned — no shops, no alternatives. Just you and a €20 smoothie, a €20 glass of mediocre wine, €40 to access a lukewarm hot tub. It’s a gilded cage — they know you’ve got nowhere else to go, and they charge accordingly. Sadly, this kind of gouging is not uncommon in Ibiza, but what stings here is the quality: the prices scream five-star, the experience limps along at two. Food continues the trend. Breakfast isn’t included — even at this price point — and costs €40 per person. Room service is a limited menu of dry, forgettable dishes. We paid €40 for what can only be described as sad chicken and chips — something you'd send back at a pub, let alone a "luxury" resort. The food at their gourmet restaurant Eden is forgettable but the bill is not. One of the reasons I booked Xamena was for the activities advertised, especially the electric bikes. These, too, come at a cost — but despite what the website says, the hotel only had two bikes available for the entire hotel during our stay meaning it was impossible to hire them. With no car and no real access to the outside world, we were effectively stranded. Thankfully, taxis brave the mountain — otherwise, we’d have been fully at the mercy of their €190 transfer fees. The staff try, and a few were lovely, but service is patchy and nowhere near five-star. The room itself is beautiful, and the views are truly breathtaking — but don’t be fooled. It’s a trap. You’ll leave lighter — not from relaxation, but from being rinsed at every turn. Food, drinks, services, even the basics — all overpriced and underwhelming. As we checked out, we didn’t feel wistful or sad to be going. We just felt relieved to be getting off that money grabbing mountain.