Hacienda Xcanatun Angsana Heritage Collection

First time staying here. Two adults and a 15mo toddler. We had a wonderful stay! The property is ~25 mins away from the Airport, Downtown Mérida, and Progresso beach - so plan to Uber, drive, or have transportation. We drove and it was easy and free parking. If you’re walking impaired make sure and state so when reserving - there are a lot of steps in certain areas. Service - 10/10 Could not be better. Everyone amazing to our family from the moment we arrived till we drove away. It was an absolute pleasure & they did everything they could to make our stay enjoyable. Even left surprise birthday cake for me ❤️ Hotel - 9.7/10 Amazing property. Felt like being in a jungle. We had a suite and it was quite large. Some construction at back of property but it was minimal. Had daily activities. Pool was great. Loved it! Restaurant- 6/10 😔 hurts me to say but we did not have best food experience at the restaurant. Staff was amazing and attentive, no issues at all with them. But food quality and taste was just not what I come to expect from Mexico. Wasn’t bad, just wasn’t necessarily great. We ate there three times and each had an element that was a bit below average (pork belly too much fat, octopus tostada not very good). The good is that the vegetables, bread, tortillas, butter and jams were some of the best we’ve ever had!! Plus they had a vegetarian menu for my wife which was very helpful Overall we’d absolutely return here and had an excellent stay. I think if they could just get the restaurant food a bit better, it’d make this place even better! Thank you to the staff for hosting us and taking such good care of us 🙏🏾🙏🏾

This is my second time staying at this hotel and I thoroughly enjoyed it. The staff are very customer focused, and provided amazing service. The new pool is really well designed and I very much appreciated there was an adults only pool that would provide a more peaceful environment. Highlight at the end was the staff was quick to check our room to see if we forgot anything when checking out, and I did manage to leave my charger. Those little things make a huge difference to your vacation.

I really enjoyed my stay at Hacienda Xcanatun. It is lovely and lush with greenery. The room was comfortable and large with an outdoor patio. Breakfast and dinner were all very tasty and room service was the same quality. The gym on site is great with a sizable amount of equipment and in a beautiful setting. The pool is also lovely although it is currently surrounded by local outside of the hotel unfortunately. There are a ton of rooms and there is not much like it in the area if you need a larger number of spots together for a group like we did. The downside is the area surrounding it does not have anything and it is a good 20 min ride into Merida to get to other restaurants etc. If you are looking for a place for a group or a spot for some R&R, it's great.