Hadana Boutique Hotel Da Nang

I truly enjoyed this hotel and it had everything to do with the staff and how they interacted with us. Specifically, Leia and Sing (sorry if I got this spelling wrong). These ladies ensured we had an enjoyable stay and checked in with us regularly. The breakfast at this hotel is amazing. Not only is the breakfast good but it was some of the best food I had during our entire trip. We extended our stay in Da Nang after such a great experience at Hadana but the 2 properties that we stayed in after just did not compare. I loved everything from the staff, the pool, the amazing breakfast and just the overall vibe of the hotel. We stayed in both rooms 1055 and 201 and both rooms provided everything we needed and aside from a few minor things (several days of rain) the stay was perfect.

We had a wonderful stay at this hotel! First of all, the location is perfect — just a short walk from the sea, which is ideal for anyone looking to enjoy a beach vacation. The room was clean, cozy, and had a beautiful view of the coast. Watching the city from the balcony (restaurant) was truly a highlight. There are plenty of shops, cafés, and small stores nearby, making everything very convenient. The breakfast at the hotel was delicious — fresh, varied, and definitely a great way to start the day. A special thank you to the staff — everyone was polite, friendly, and always ready to help. Big thanks to the lovely lady at the reception for assisting us with excursions and giving great recommendations! Highly recommend this hotel for a relaxing and pleasant stay by the sea. Let me know if you’d like a more casual or formal tone!

I booked the hotel because I read good reviews on booking and agoda, but the reality was too bad compared to reality. When I arrived to check in, there was a sales person doing the check-in procedure, the sales person's attitude and smile were not up to standard and professional, and many times when I stayed, the sales person did not greet me when he saw me. I stayed for a long time, more than a week, but the hotel did not have any promotions (except for the 50% discount on laundry, but in reality, that price was high compared to laundry services outside the hotel). During my stay, the hotel only provided black coffee (no milk and no sugar), when I asked why they only provided black coffee (because normally other hotels would provide milk coffee for guests to drink easily), the hotel responded that due to a supply error, guests currently had to drink black coffee. It is the lack of professionalism in customer service, when the hotel has a problem with the supply, the hotel should know how to fix it instead of letting the guests drink black coffee for many days, when there is a problem, the hotel should fix it immediately and give the guests the best experience possible, but no, the hotel only explains that and does not make any changes. The room was small and cramped. The hot and cold water system had to be switched on but there were no instructions for guests. During the first 2 days, I did not know how to use the hot water and had to shower in cold water and I was really unhappy. The room cleaning was sketchy, the cleaning staff only spent 5 minutes cleaning the room, did not change the bed sheets and cleaned hastily. The windows were full of dust and stains. Many places in the room were not cleaned. The swimming pool water was cold and there was no one to monitor the safety of the guests. The breakfast was terrible, every day they ate the same dishes and there was no change, there were some breakfasts I did not eat and only drank coffee. The staff were not professional, they laughed a lot but their behavior lacked professionalism. I expected more from the hotel because I saw that the hotel was well-reviewed, but in reality it was not and I want to give my sincere feedback to make the hotel better. I think my experience at the hotel was not good because I expected more and more professionalism.