Hallmarc Studios

Staff is the best,helps out with anything that you need

⭐☆☆☆☆ (1 star) Update: Tuesday 6, still waiting on the refund. My bank stated it was a delay on Hallmarc's Bank end as they have not released the money back to my bank. As for the Owners reponse, I got 1 story about what happened, then they told Hotels.com another story. The hotel manager nor the person who made the mistake did not even come to my room or call my room to tell me what happened, so yes I think they thought they could just try to refund and I would not notice. I had a reservation at Hallmarc Studios from May 2 to May 4, booked through Hotels.com. Upon arrival, check-in was smooth, and the room charge of $165.83 was correctly billed to the card on file. Unfortunately, what followed turned an average stay into an incredibly distressing and financially disruptive experience. At 5:15 AM, I received a fraud alert from my bank notifying me that an additional charge of $483.00 had been made by Hallmarc Studios. This charge was completely unauthorized and absolutely shocking. I immediately contacted my bank’s fraud hotline and was told that the charge had been reversed, but due to it being a weekend, I would not see the refund for 3 to 7 business days. Concerned, I contacted the front desk right away and was informed by the clerk that the charge was a mistake and had been refunded. When I expressed how this unexpected withdrawal caused an overdraft on my account and placed me in a serious financial bind, the response I received was dismissive at best. I explained that I have limited financial resources, and this error significantly impacted my well-being, triggering both anxiety and depression. The clerk repeatedly brushed it off with, “Mistakes happen,” showing no genuine concern or empathy for the situation. Later, I discovered from the manager that the charge had been made by mistake by her own daughter, who works at the hotel. It became clear that there was an effort to downplay and cover up this serious error rather than take accountability. I requested a full refund for my stay—not only for the financial hardship caused by the unauthorized charge but also for the emotional distress and the complete lack of professionalism shown throughout the ordeal. I escalated the issue through Hotels.com, who contacted the hotel on my behalf. Shockingly, the manager refused to issue any refund, despite acknowledging the error. This is not only horrible business practice, it is highly unprofessional and downright irresponsible. To charge a guest’s card for someone else's room, cause financial damage, and refuse to make things right is unacceptable. I will never stay at Hallmarc Studios again and strongly caution anyone considering a stay here to think twice. If this is how they handle major billing errors and customer care, you are far better off choosing another hotel.

June 2024 , do not book here , not clean , not comfortable . Front desk didn’t know anything evidently a new employee with no help . But I ly was it warm no air it smelled awful