Hampton by Hilton Bucaramanga

Excellent service from all staff. Parking and continental type breakfast is included with a hotel reservation. Located near many restaurants and clubs. It's a great place to stay for a weekend.

The room and bed are super comfortable. You get breakfast with a nice view. And just a block away, you'll find several bars to entertain yourself un the evening.

Catastrophic experience! We booked through Booking.com and arrived late in the evening. After completing the full check-in process, we were suddenly informed that they couldn’t accommodate us and that we were being rebooked to another hotel. We received no prior notice whatsoever and were forced to go through the entire check-in procedure unnecessarily. The hotel we were sent to was an absolute disgrace — loud, filthy, and with terrible air quality. It is simply outrageous to send guests across the city in the middle of the night without any prior communication. Since, to our surprise, we had to pay at the replacement hotel while we had already paid through Booking for Hampton by Hilton, we inquired about how to get our money back. The next day, the hotel informed us that our booking had been canceled and the room had been given to someone else. Due to the high occupancy of hotels, it was difficult to find a replacement, and we had to make private arrangements ourselves. I strongly advise against booking this hotel, especially if you are traveling for business and rely on a professional process to make efficient use of your time. I also urge the management at Hampton by Hilton to seriously investigate how such an unacceptable experience could occur. A simple apology is nowhere near enough to make up for this disaster.