Hampton by Hilton Lima San Isidro

Missed my flight and booked this place for the day to hang out and everything was top notch and very clean. The park across the way was absolutely beautiful. Reminded me of the cherry blossom trees in DC. Definitely a gem of a hotel in a beautiful upscale neighborhood.

This is my second time staying with my family here and it won't be my last. The service is great! Everyone is courteous and welcoming. The breakfast buffet is a great touch and I hope they continue with the good quality. Shout out to Angie Sanchez and Gerson for their attentive service to my family. They were wonderful!

We were traveling all over Peru staying in different Hiltons and hear me out - I have no idea how this Hilton deserves 4 stars cause the service is poorly deserving one star!!! Everything was fine in the beginning - the door man downstairs was very nice, friendly and helpful, and he got us upstairs to the lobby. It was 4-5 girls behind the front desk counter and no one of them even paid attention to us then the elevator door opened. Then one guy - Fammer - finally greeted us and at that moment we weren’t feeling welcome at all - cause he didn’t even put a small professional smile on his face and was rude talking Spanish to me all the time while I was talking to him in English cause obviously I don’t speak Spanish! So at some point I was thinking maybe he even doesn’t speak English and 2 min later after he asked me again something in Spanish and I didn’t get it and answered him something in English - surprisingly he started talking to me very good English!!! Such a joke! I’m a diamond Hilton member and I believe no one from the staff in this hotel didn’t even know about it. Fammer was not friendly or nice at all till the moment he finally saw I’m a diamond member and finally put some smile on his face. But honestly it looks really bad if you treat your customers like that , especially if they are not Hilton honors members. Also once he realized I’m a diamond member he asked someone to put welcome cookies in our room - it’s also didn’t look good knowing our room wasn’t even ready to our arrival even we checked in around 5pm. And I’m not even talking about him offering us an upgrade on our room - I know how it work depending on availability and everything but he didn’t even offer us WiFi upgrade at this point for diamond members. Once we got into the room - regular WiFi wasn’t working. So we went to the front desk again to see how we can fix it - and only at this moment Fammer mentioned we can connect to the premium WiFi since I’m diamond member and he gave us a password. We went to the restaurant for snack and drinks in the evening and were sitting quite a long time and no one even brought us a menu or checked on us till we went to the servers and asked for it. We ordered red wine and got iced cold drinks. Who serves red wine iced cold??? It was awful. Maybe it was just our bad luck and other Hilton members were better with their clients cause the next morning at least we were nicely greeted by the girl on the front desk while going for breakfast. Despite all that our room was clean and had everything you need in there and as I said before the door man was really friendly and nice - so I’ll put 2 stars just for that, but honestly even 3 stars hiltons treat you better than this one called 4 stars. Very disappointing