Hanoi Marvellous Hotel & Spa

We only stayed for a quick overnight—checking in at 9pm after a long road trip from Sapa, and checking out at 6:30am to catch a flight—but even in those 9 hours, this hotel left a great impression. The rooms were clean, well-equipped, and comfortable. But what really stood out was the staff—they were incredibly accommodating and genuinely welcoming, even late at night. Since we had to leave early, we missed the regular breakfast hours, but the staff thoughtfully packed up breakfast for us and handed it over as we checked out. That kind of attention to detail and care made all the difference. Highly recommend for anyone passing through Hanoi—especially if you value great hospitality.

Our stay at Hanoi Marvellous Hotel and Spa was nothing short of exceptional. From the moment we arrived, the hospitality stood out. We were warmly welcomed with complimentary drinks, setting a lovely tone for our visit. The female staff member at the front desk was incredibly helpful and kind. She patiently gave us detailed guidance about the city — from where to visit, what to eat, what’s famous, and even the best times to explore each spot. Her local insights made our trip so much smoother and more enjoyable. During rainy weather, the hotel offered us umbrellas without even asking — a small gesture, but one that truly reflects their thoughtful service. Every morning, we were treated to a delicious breakfast that gave us a great start to the day. This is exactly the kind of stay every traveler hopes for — warm, welcoming, and full of genuine care. Hats off to the wonderful staff for making our experience unforgettable!

A Nightmare Stay – Do Not Book with Hanoi Marvellous Hotel & Spa! BEWARE when booking with Hanoi Marvellous Hotel & Spa. They convinced us to book directly with them instead of using Booking.com, promising better rates and perks—but this meant we were locked into a no-refund policy. And boy, do we regret that decision! After a 9-hour journey, we arrived hoping to unwind, and at first, things seemed okay. The lobby was impressive with good air conditioning—a relief given Hanoi's oppressive humidity. The staff were friendly and helpful with our luggage and check-in, and we thought we were in for a decent stay. But it quickly went downhill from there: Plumbing Issues: To our shock, the urinal in the lobby overflowed while it was being used. If that’s how they handle basic facilities, what does the rest of the hotel look like? Room Configuration Disaster: We had specifically booked a “connecting room” for our family, but when we got there, we were told the rooms were on different levels of the hotel, meaning our kids were separated from us. This was not only inconvenient but also a huge safety concern. Room Quality Was Far Below Expectations: The rooms looked nothing like the pictures online. Despite the air conditioning running, the rooms felt like saunas. The fridge didn’t even work (nothing was cold), and the bathroom was poorly designed—people could see you while in the shower. To top it off, the floorboards were loose and unstable, making it uncomfortable to move around. Unbearably Hot Corridors: The hallways were so hot, it was cooler outside than in the hotel! There was no fresh air or ventilation, making it a stifling experience every time we stepped outside of our room. In the end, we chose to leave early and find another hotel for our stay in Hanoi. Even though we had paid for 6 nights, the hotel only refunded us for 4 nights—totally unfair given the conditions. Beware of the fake reviews you see online—this hotel does not live up to its reputation. We are extremely disappointed and frustrated with our experience and will never stay here again.