Harrah s Resort Atlantic City A Caesars Rewards Destination

First time visiting. We stayed in the newly renovated section, waterfront tower, and it was very very nice. Room was spacious, up to date, clean and the bed was comfortable. I also liked the fact we had a nice view and our own thermostat. Cleaning crew was always accommodating each morning giving us clean towels. The restaurants at the hotel are a bit limited but good. During our stay we attended a pool party which was a fun time. Overall great experience and would visit again. I suggest checking in on the tablets they have vs waiting for an employee at the front desk if you want to save yourself time. We arrived on a Thursday so check in took less than 5 minutes however expect a line on the weekends. Casino for those who gamble has many options as well. Lastly parking was only $10 for our entire stay which I was very surprised about. Thanks again!

I don’t even know how to explain this. The hotel itself was fine, the room was clean all fine and good. You can’t bother with room service because one orange juice cost us 25 dollars just to be delivered with all sorts of taxes. The pool wasn’t free you had to pay to get in, whatever. There was no complimentary food anywhere. Usually some hotels have buffets or something. All of the food options were pretty expensive so my husband and I ended up going to Wawa so we can have food to eat while there. After all of the money you pay just to book a room, it tells you x amount due now x amount due at hotel while doing online booking. Mind you, we got room service one time. Orange juice. When checking out, this is what we were hit with. After already spending 588 dollars just for a 2 night stay, I never got my security deposit back because we were charged with ALL of these random taxes which I do not understand. And I actually owed 233 dollars, from what? No idea. Seems like we got taxed every time we opened our room door.

Room cleanliness was non-existent. It’s been a while since I’ve last visited Harrah’s on a stay, but the standards have unfortunately dropped drastically since last time. I had a quick check in on a kiosk, and after denying an offer for a suite upgrade at $69 (thinking I’d have the option to do it later), I went in my room and was disgusted. See pictures attached. I had to come down and wait on a line for 25 minutes, (that never really goes away no matter the time of day). I was put into another room that wasn’t much better in terms of cleanliness. When I asked about the room upgrade, they stated they’d have to charge me $400 a night, that the kiosk was separate and gave offers they weren’t able to fulfill at the desk. Weird to say the least. Staff was respectful but they didn’t do much to accommodate or make up for the waste of time and nasty conditions. I won’t be back again. Some of the shops and vibes are cool but to stay here is a no go.