Haruru Falls Retreat

The views and location was exceptional. However, customer service was lacking. We got there at 1, expecting our room to be ready, it was not until 2:30. No issue with workers chatting and having fun on shift but we saw how they had no sense of urgency to deliver the room on time.

Spent Easter weekend here. Nice to get out of Auckland during the cyclone. Our room was nice. View of the falls was right across from our room. We felt so safe there as the motel has a barrier arm that is locked in the evening from 6pm. You are given an access code to enter after hours. We didn't get to use the swimming pool as we were busy visiting family and surrounding places. Would definitely book this motel again. Thank you.

The property is in a great location, quiet and silent. The room has quite comfortable beds, it is large, with a table and chairs. The cleaning lady is very kind. The kitchen has furniture that needs updating and few crockery for cooking. In the bathroom there is a half tub with a polyester curtain for showering and it is unpleasant. At the reception there is a rude girl who should be kinder and read the messages that the customer sends through booking, but perhaps she has not been trained well to do her job. She seems like the owner of the place, but she does not take care of the customer. In 4 days of stay we never had the room cleaned or the towels changed or the garbage collected (we had to throw it in the outside bins ourselves). Some lights do not work. The TV offers basic Netflix and TVNZ, no normal TV, so no world news and there is no TV instruction sheet, so you can think that the TV does not work. In conclusion for me it was not a 4 star stay, so the price is high compared to the service offered which is almost zero, but the structure is really in a nice place. I hope the owner reads the reviews.