Hausuites

This is not a traditional hotel experience. No lobby, no amenities, no bar, no refrigerator, and no concierge service. Very few English-speaking staff. This place is only good to come late at night and sleep. Wake up, take a shower, and leave. The breakfast room is like a big-store staff rest area. The rooms are good, roomy, and good layout. Plenty of light. All-in-all the price is good for the room.

I reserved a suite for up to four people for a seven day stay. On the date of check-in we had a fifth person join our party. The hotel promptly charged an additional fee of 350 pesos per night for the fifth person. No problem and understandable. The fee was paid wit a debit card. The fifth person checked out after five days. I requested a refund from the hotel for the two days. The hotel staff indicated the refund would take four to six months because it had been paid with a debit card. They were unable to offer a coherent explanation besides the fact that it is the "bank" who hold up the payment. When an explanation was requested from the manager he declined to speak with me or address the issue. On the date of check out the front desk staff informed the refund had been "authorized"; however, he was unable to provide a receipt or any type of verification. Most of the hotel staff displayed an attitude of indifference and were definitely not customer service oriented. The manager clearly lacks managerial and customer service skills. I will now have to file a dispute with my bank to try and recoup my refund. I do not recommend this hotel due to it's lack of transparency and customer service.

Very bad cleaning and does not offer comfort. The first day I had dirty blankets, the shower was clogged, the night stand lamps didn’t work and there were hairs all over the floor. Bad breakfast, constant cigarette smell and it’s 3 AM in the morning and haven’t been able to sleep since 2 AM because of heavy trucks passing down the street and make a very loud noise even though I am in the 14th floor. 😡😡😡