Hawks Cay Resort

This was one of the best family vacations we’ve had because of the resort! Centrally located in the middle of the Keys, it’s quiet and serene, but close to many things to do. The staff always greeted you with a smile, an open door and was always friendly! I cannot say enough about Maggie, the front desk manager! She has the best customer service I have ever encountered! Always with a smile, suggestions and willing to help! Maggie made our stay amazing! If you are looking for a relaxing resort, with great customer service, this is it! It was worth every penny and we don’t want to leave! Thank you Maggie and Hawks Cay, we needed this vacation and you made it amazing!

We had a terrific time at the resort. The staff at guest registration, service areas, as well as the management staff were all very friendly and helpful. We stayed in the lowest priced rooms which were average for a resort, though the showers were large and nice. The fitness center and spa were very clean and well stocked with plenty of equipment to use. Overall we were very satisfied!

First, do not get the Family “oasis” room, your view is literally garbage dumpsters and storage rooms. Second it’s hit or miss with decent AC, seems like it’s a common theme here to have good or bad AC with guests. Water in main building was warm not hot for first day. We switched room and paid for an upgraded villa. It was convenient because it was near the second pool. Unfortunately getting pool towels is impossible over there, and getting ahold of anyone from staff to get towels from is even more impossible. Floors in villa were filthy, made our feet as black as the mold in the showers. Prices are a rip off, I get it’s a resort, but after staying in several better resorts, these are the worst. Don’t eat at the on site restaurants unless you want to get ripped off. There are a lot of nearby restaurants that are cheaper. I recommend Ziggy & Mad Dogs if you want a good steak. On the positive side the main pool area was good, had a DJ everyday, pool was warm, servers were friendly and attentive. But we will definitely not return here, it’s worth checking out others resorts in the keys.