Hayes Mansion San Jose Curio Collection by Hilton

I booked a room to get ready in for my wedding day. There was a mixup so we had to go back and forth with the front desk for a while because we weren't given the room we had booked. Thankfully the front desk team was super accommodating and ended up upgrading us. The new room was SUPER SPACIOUS so it was perfect to get ready in and take pictures. The hotel itself is beautiful and was not that far from our venue. The only complaint I have about their rooms is that they are dark, and there aren't many lights in the room. The original room we had was super dark, and even with turning on all the lights, it was still dark. Jackie from the front desk was very helpful throughout our entire stay. My sister forgot some items in her room, so she helped us coordinate the pickup of these items.

I really enjoyed my stay at the Hayes Mansion! It’s a refreshing change from the typical chain hotel feel and experience. The historic charm and character of the property make it feel special from the moment you arrive. The location is amazing: tucked into a quiet, residential area that feels super private, cozy, and very safe. The outdoor spaces were a highlight for me: the patio was spacious, beautifully lit in the evenings, and still managed to feel intimate and comfortable. The pool was decent, very clean, and offered plenty of seating whether you wanted sun or shade. We had great meals at the restaurant, and the drinks at the bar were fun - try the lychee frose slushie. Breakfast was on the pricey side at $30 per person (plus extra for coffee), and you only have a buffet option, but the quality and variety of the spread helped justify it the morning I had to get it. Though, unless you get multiple plates worth, ~$40/person for breakfast is steep no matter where you go. The highlight was that the room was spotless and actually cleaned thoroughly each day — not just a quick tidy-up. Honestly, it was one of the best housekeeping experiences we’ve had since COVID. Major kudos to the cleaning staff here!! One downside: while the parking lot had plenty of space, it was very dark at night and could use better lighting if you have to leave for an early flight or park at night and need to walk to the hotel. Breakfast was expensive. This would be a perfect spot for a romantic weekend or a quiet family stay. Overall, it had a cozy, quiet, and luxurious vibe that made it hard to leave. Big disclaimer after seeing the other reviews: I stayed during the week, so no weddings. There were no noise issues for me. Solid 4 stars — I’ll absolutely come back and stay again when in town!

The grounds are beautiful, and we enjoyed the restaurant, which was excellent. Check-in was a nightmare. We waited for over 45 minutes to then be put in the worst possible room on the grounds. They completely forgot we were trying to check in. Jackie was very rude. Luckily, Rose was excellent at the front desk and moved us to a much better room with the view that we had paid for and reserved. The first three nights were fantastic, but on the fourth day, there was a big wedding event. We were woke up at 6 am by the staff setting up all the tables, the event started at nine, and the music and person running the wedding were on a very loud mic. The event lasted until after 11 PM that night!! It was a very noisy, not relaxing day for us. The music was cranking so for the wedding party and wedding guests it was wonderful, I'm sure...but if you are staying above the ballroom, no regard for the guests staying in the hotel. We had a very early flight and were exhausted. This was not what we were expecting at a Marriott resort hotel. I will give a shout-out to the cleaning crew for the rooms, they did an outstanding job.