Health Resort Shato Spas
Aksay · Russia · Ulitsa Zarechnaya 65 Aksay
About Health Resort Shato Spas — Luxury Boutique Hotel in Aksay
Health Resort Shato Spas is an exceptional 5-star hotel in Aksay, Russia. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.7 / 5
A great place where you can fully relax. But you can also arrange a fishing trip, go on a boat ride, book an excursion... A very high-quality SPA complex. Swimming pool 25 m with warm water 29 degrees. Paid procedures at a high level. The hotel cuisine is simple but tasty. There are different types of meat, poultry and fish. Prices are average. There is not much to roam around the hotel grounds, but it is very green and cozy. In general, spending 2-3 days here is wonderful. Hotel stays are expensive, but well worth it. Keep this in mind. The base price includes a swimming pool and infrared sauna. Other saunas/hamams are for an additional fee, even the gym is paid...
We stopped on the way to the sea, at first we really liked everything, beautiful territory, spacious apartments, friendly staff, the pool was just wonderful. And most importantly, peace and quiet. There were only 8 vacationers when the occupancy rate was 40. It felt like we were the only ones there. Breakfast is included in the price, but lunch and dinner are made to order. The first day we were fed very tasty food, although a little expensive, and the next time we ordered the same salads, but we had to wait for an hour and they brought completely inedible dishes, I don’t even want to remember about hot food, horror. When asked why this was so, the waitress replied that there was only one cook left. There was an impression that there was no cook and that the cooking was done by someone new to the kitchen. Such a dinner left an unpleasant aftertaste and we changed our minds about stopping here on the way back, although we originally intended to do so.
Mixed opinions, Service is good but prestations are a bit weak compared to the price ex: 1)we've called for what is included for our trip, the desk told us: sauna hammam and "massages surprisingly" ( we asked twice in Russian to be sure)" were included. finally once arrived they were not, even normally the swimming pool. 2)you pay full body massage with 2 different people and have just back body in one case... For no explained reasons...) It feel like you don't know what you are paying for and it's unpleasant. Room are really good and hotel is nice even if some small things need to be fixed to look as classy as it's supposed to be. The swimming pool and sauna also are really nice. (Pls: fixe the panel in the radiant sauna it doesn't look good and safe even if it is.)