Helnan Mamoura Hotel & Events

Was there to attend a conference and booked a room, the room was very spacious and luxurious with all amenities provided, the service was nice from all staff, The private beach was probably the best thing about this hotel complete privacy and very clean, all beach services are provided like toilets/towels/bar/ lifeguard. I didn’t get a chance to try the pool maybe next time,they have a private garage (100Egy). The breakfast was amazing the pancakes made by the chef is a must try.

I was there for one day and a night to attend a weeding, the rooms are clean but for me they were a little bit narrow, the food was only tried during the weeding buffet, some items were really delicious others were just ok, but the service was top and the people were all over the place ready to offer help. The swimming pool was heated we spent few hours in my opinion it is a little bit small compared to the number of the rooms. Overall a nice experience

When we arrived to check in, the front desk staff member her name is Mai, acted in an unprofessional and extremely rude manner. As we all know in hospitality, first impressions last. Unfortunately, her behavior gave us a very negative impression of the hotel and its management. It is concerning that such staff are allowed to represent the hotel at the front desk. We had already made an internal booking over the phone, which was confirmed. However, upon arrival, Mai informed us that there was no room available, speaking in a very arrogant tone. When I requested to meet the Front Desk Manager to file a complaint, a room suddenly became available — but at a higher rate than the one I had previously agreed upon via WhatsApp. This raises serious concerns about the integrity, transparency, and professionalism at your hotel. Such practices not only damage the guest experience but also harm the hotel’s reputation. I hope management addresses this issue promptly to ensure other guests do not face similar treatment.