Hendon Hall

We have stayed several times before and just love the hotel, the staff are so lovely always helpful and friendly so we were very sad to learn it is closing in October. We did feel the wonderful breakfasts have already gone and were just average which was a disappointment. But understandable as is closing. Barry a new member of staff was just so kind and helpful I have to mention him as he couldn't do enough to ensure we enjoyed our stay. Also the lady in the dinning room whose been there for thirteen years, difficult name! She was very welcoming and we were sad to say goodbye to her.

Hotel looks quite grand and there are some very nice details in the rooms. It feels old, in a good way. The rooms could have been cleaned and dusted better. The bar was not stocked particularly well. However, for the price I'd say it was overall positive and I would stay here again.

Pre-booked lunch for a family party of 14 some time ahead. Private dining room booking that was only confirmed the day before seemed to have gone astray but our party was accommodated in the main restaurant. No other diners in the restaurant so resolved this situation. Food was good and presented creatively. Service was somewhat slower than expected throughout our visit but we still enjoyed our visit as we were able to catch up and chat with family members. Large helpings of Eton Mess without any obvious meringue was very heavy on the cream. This was brought to staff's attention and they did not charge for this which was appreciated. Overall I think the Hotel looks great with smart decor inside and a lovely garden in which you can sit outside with lots of tables and chairs. Free parking available. I think a little staff training on service standards and how to deal confidently and positively with customers ( particularly problem-solving) who might have any issues would help. Just a bit too much hesitancy and vagueness when issues raised. Not sure they got it.