Herdade da Urgueira

Some kms distance from Vila Velha de Ródão , we found Herdade da Urgueira. The place is prepared with a restaurant and several rooms and small typical villas. Host manager (lady) , gave the explanations and made all the process during the check-in . We stayed for one night , easy to park the car (avoid under the trees, birds will take care of the car). The description corresponds to what they deliver. Excellent breakfast and views over the property. I feel that this is a wonderful spot , however may depend of the other guests (in terms of kids, interactions, etc). On the rooms , our house has an access common to two rooms, without any issues with our neighbours (they were a nice couple, quiet, silence, etc).

The hotel advertises tranquility, calmness, remoteness and sells dirty, noisy rooms, a party on a Sunday when we arrived, and indeed delivers rudeness, impoliteness, mockery and unreasonable rationale. We took our lack of contentment to management to receive unwelcome arguments, threats and a lack of customer service never seen by us. We cannot recommend this place!

Room with shared entrance small and very basic. We booked as thought all room have this door to the terrace. When we arrived were showned our room. Turns out you share those entrance in some rooms. We were showned room 9B. The room 9A was open we thought as the same entrance it's all part of the room. Later on the receptionist come to tell us it's only 1 room. Instead of asking to remove things he simply drop all by our door. Which it's extremely rude. So wallet pants etc all on the floor. Really poor attention of care. When you put in consideration it's only 1 room they are really small, on ours lights bulbs in the bathroom 3 didn't work, shower it's really basic with rust in the bottom and bin with rust too. So it's two rooms with 1 set of table outside the room. How does that work if you both want to seat there. The view it's to a marquise not that great. Televisions channels only the Portuguese 7 basic. Breakfast starts at 9 but wasn't ready. It's a really basic breakfast. In fact the basic we had since a trip to India and we travel a lot. As our details says check out at 11 but the room says 12. I ask the receptionist which one was it and he said 11. Then I mention the rooms got a sign saying 12. Which he look at me like I was lying to I said it's in the room. So he said you can stay like was doing me a favour. After this we decided to leave. Enough was enough. Customer service the worst I ever encounter in a hotel. Your car will get very dirty with birds on the tree . Room it's very basic for what you pay. Ibis rooms are better and it's a budget hotel. Restaurant food and service was good. Surrounding ares too even though pool cleaning machine never removed. But you go to a hotel for a treat and not putting up with poor customer service