Heritage Jupiter Luxury Hotel

Absolutely amazing experience. Front desk staff were awesome. Location unbeatable, surrounded by restaurants and cafes, and inside the palace area. We stayed for one night after boating - 2 adults + 2 kids. Everything from check-in to check-out was so good. Room large and spacious. They even gave us a bottle of wine for our room. Will stay here again, for sure.

Looking back, I think I enjoyed it more that I did at the time. This is a bit of a quirky hotel, ideally located in the Roman Palace /old town of Split. Difficult to access if you have difficulty with steps (it is the nature of the old town, not the fault of the hotel). Our room was 301, right in the top. The room was fairly small, but he bathroom was big, and well appointed. However, I got the impression that the person who designs the hotel rooms never actually stay in them. I hope the hotel will read this feedback because there are some small and easy changes they could make to improve things. There were 4 coathangers in the wardrobe- you might not hang up your clothes, but we like to and there were 2 of us. Please buy some more hangars. There was no hook to put jackets, so we used the towel hooks in the bathroom instead. the bathroom door only had opaque panels, but you could see through the door (if you were standing the hall) There was no reading light by the bed- I like to read in bed, and my mum, who I travelled with likes to sleep with low lights, which was impossible. The beds were very soft, as other people have mentioned in some reviews on booking.com, so if you prefer hard mattresses this is not for you. I am sure when we booked , it mentioned they had tea/coffee facilities, but there were none in the room. There is a coffee machine at the breakfast buffet. However, it was switched off the rest of the day- which was a shame, I would have appreciated it if we had the ability to use the machine later in the day to make tea and coffee. Despite all this I don't regret this choice of hotel, the staff were helpful. location perfect and breakfast was really good too. Just see if its the right choice for you

Excellent and convenient location inside the palace. Felt safe in and around the hotel. We organised airport transfers through the hotel and this worked really well, with the drivers being really helpful and friendly. At the hotel some of the staff were really friendly. The hotel room was nice but seemed in need of some maintenance - a broken curtain rail, room safe not working (reported but not fixed) and we avoided using one of the lights because it made a fizzing noise when switched on! Breakfast was hit and miss - most mornings, something wasn't quite right - cereal not being replenished or coffee machine not working or running out of black tea bags.