Herods Vitalis Spa Hotel Eilat a Premium collection by Fattal Hotels

The staff were extremely professional and friendly. The hotel is right on the beach with all rooms having a view of the beach. A nice balcony on a high level. The restaurants were exceptional with top notch service. We were able to use their bikes to bike around the area. Warm indoor and outdoor pool and a nice spa area.

It's a couples' hotel, no kids allowed, but if you are in a room that is facing the pool you will suffer from the noise coming from the pool of the adjacent Herods hotel. For such a price they could have at least used double-glass for the windows to try and block the noise, but they didn't. You can't have a nap during the day on your vacation because of that. We complained to the management and got a different suit where the bedroom isn't facing the pool, it was a great solution for our situation.

I purchased a gift card from Herods as a 50th birthday present for my cousin and received a confirmation email confirming the reservation. But when my cousin and his wife arrived, they were told they had to pay – despite the confirmed booking. I phoned the hotel from Australia while they were at reception, trying to resolve the issue. The receptionist refused to accept payment over the phone and claimed a WhatsApp payment link had been sent earlier (which I never received). When I asked for it to be resent, I was told it wasn’t possible. Absolutely ridiculous. In the end, my cousin had to pay for his own birthday gift, and I had to reimburse him later. The entire experience was unnecessary, very embarrassing, and stressful. Very poor service, and no flexibility or accountability. Would not recommend—especially if you're trying to organise something from overseas.