Heronissos Hotel All inclusive

How do we get started. Ill get the positives out the way, eventually we got the room we were promised, and all the staff are friendly, especially the staff at the bar, they are awesome. The place has some events throughout the week, such as a dj night on Monday by the pool, which was fun. The food is served 3 times a day at the buffet and has a smaller, yet nice selection. There's a little shop downstairs incase you need anything.The hotel is a 2 minute walk from the beach, which is always nice. However. When we first arrived we got a room which is somewhat imitating of a basement. It was horrendous. It had the smell of black mould and it was nothing like advertised. We had to go and get another room for a fee of £120.The upgrade only being £20 a day more, shows this is intended, for people to upgrade. We heard others around the pool also talk about this. It's hidden fees. I don't have any photos of the nice room, so check the other reviews.

So I was dreading going to this hotel after all the bad reviews I had been reading. I did book there best rooms you could book. We had a late flight in and out, arrived after 12am man on the front desk was surper welcoming and polite no messing around straight to our rooms and said we could just give our paperwork tomorrow as it was late. First day like every hotel the best spots and best sunbeds where taken by 8am but they're is plenty of sunbeds. There is a security gaurd who works of a night and stops people putting towels down before 7am. Breakfast lunch and dinner was fine for what you pay not the best but food was hot and staff polite again. We had to queue once for lunch but that was coz we decided to go later and not when it first started. About 2-3pm all the youngsters aka 18-25 year old come out from the night before and when I say they are loud and disgusting spitting in the pool leaving there rubbish around the pool towels being thrown in the pool just a total disregard and disrespect for the hotel and others trying to enjoy there holiday. Late night bangs on door shouting and arguments around 3am to 5am so definitely not great if u want a good night sleep or have young children. If you do not book the better rooms you are in a different building across the road it has a kids pool there but thats all I see you still have to come over to the hotel to eat and get drinks. Myself and my family would exit the pool at this time and do other things to avoid this. The hotel overall wasn't as bad as I thought. Heronissos itself is very party vibe and I personally wouldnt return to this area China is more family friendly and not so much a young ibiza vibe. On our last day we also had a late flight and the hotel itself dosent have a shower room or anything for you to freshen up. But they do offer a room for 2 hours for you to shower and get ready for your journey home, I thought this was a great thing and was very greatful the room was like the updated room we had. Overall not a bad experience but wouldnt return due to just not the right area for us.

The only good thing about the hotel are the cleaning staff and the outdoor bar staff. The rest of the staff look at you like you're the dirt on the bottom of their shoe. They would not do anything about the disruptions on the floor we were on, as there was multiple complaints. I do not recommend this hotel. Stay away.