Hesperia Sant Just

I recently stayed at this hotel for a business trip, I chose it because it was close to work. I was impressed by the exceptional service. Every day, I went for breakfast before work and returned for lunch, and I was always met with a level of attention that I haven’t experienced even in high-end luxury hotels over the past five years. Especially there was a lady there, Debora, who was always around in the restaurant. She consistently remembered my name and spoke to me as if we’d known each other for years, making each interaction feel warm and personal. She even remembered my meal preferences. I felt like a VIP, similar to the personalized attention one experiences in business class on a flight 👍 My room was okay/average. Some mornings, the shower took a bit of time to heat up, which was a small downside. Overall it was a great stay, I recommend this place for the exceptional attention I received.

This was, without exaggeration, one of the worst hotel experiences I've ever had — and I travel frequently, both for work and leisure. The property is in a state of severe disrepair: everything feels neglected, broken, or barely functional. From the minute we arrived, it was clear that this place cuts corners at every opportunity. The location is awful — directly next to a busy motorway, and the windows do absolutely nothing to block the constant roar of traffic. The walls are paper-thin, so you hear every sound from your neighbors, hallway noise, and street traffic at all hours. It’s practically impossible to rest. Inside the room, things go from bad to worse. Fixtures are falling apart, the bedding is of poor quality, and cleanliness is questionable at best. The WiFi is essentially unusable — it disconnected every 5–10 minutes and when it did work, it was unbearably slow. Completely unacceptable in 2025. But all of this pales in comparison to the real issue: the appalling behavior of the staff — and in particular, the front desk receptionist named Marucio. Upon arrival, it took him over 15 minutes to check us in, despite there being no queue and no obvious complication. Not a word of welcome or an apology for the delay. We were not escorted to the room (which is fine), but when we arrived upstairs, the key card didn’t work. I had to go back down, wait again, and was handed new cards with no apology, no explanation — just cold indifference. The second set didn’t work either. When I came down a third time, clearly frustrated but still polite, Marucio responded with hostility, muttering that “this time he has to go up himself” — as if it were somehow my fault that the keys weren’t working. Upstairs, rather than apologize or try to resolve the issue professionally, he became confrontational — raising his voice, visibly irritated, and acting in a way that was both aggressive and intimidating. He said (verbatim): "I’m not going to let anyone treat me like this." Let me be absolutely clear: I did not insult or mistreat him. I was simply expressing frustration at having gone up and down three times, carrying luggage, without a functioning key or even the most basic courtesy extended. His reaction was wildly inappropriate and borderline threatening. I was genuinely concerned for my safety, and I cannot imagine how someone elderly, female, or physically vulnerable might have felt in that situation. The level of unprofessionalism and hostility was shocking. If management is reading this: Marucio should not be in a customer-facing role under any circumstances. He is a liability to your establishment. Needless to say, we left as soon as we could and moved next door to the Ibis Styles, where the experience was night and day: welcoming staff, clean and modern rooms, fast and stable WiFi, and — most importantly — a sense of safety and professionalism. My honest advice: DO NOT stay at this hotel. It’s not just a bad experience — it’s a potentially dangerous one. I would never recommend this place to anyone, and I would be deeply uncomfortable sending any friend, colleague, or family member here, especially those who may not be able to handle a confrontation like the one we experienced.

I made a booking by accident and realized the mistake within ten minutes. I canceled it right away — not hours later, not days later — ten minutes. Yet the hotel still charged me for the first night. No check-in, no service used, nothing. Just straight-up took my money. This is nothing short of daylight robbery. What kind of business punishes honest mistakes this harshly? Flights allow a grace period — why doesn’t this hotel? It’s obvious: they don’t care about customers. They just want your money, even if you never show up. Disgusting policy. Zero flexibility. Zero understanding. Zero professionalism. I will never book here again, and I strongly warn everyone to stay far away from this place unless you want to be ripped off like I was.