Hestia Hotel Jugend

We stayed in Hestia Jugend for six nights. We had two adults and two children with us. This hotel has very nice location next to the most beautiful art nouveau -streets and the park zone of the older part of the city. Hestia Jugend has nice, modern launch and some. art nouveau -details remaining. e. g. in the staircase. Rooms were clean and daily cleaning was made in request. Negative side of the room was that it was. a little too small, when the extra bed was made of the sofa. It was difficult to. find place for our many big luggages. In general, all details of the room were not very functional, like the location of the WC seat next to the bathtub. As a Scandinavian, I found the wall-to-wall carpeting awkward but the daily cleaning. helped to cope with this unpractical carpeting that covered the whole room. Would a wooden. wall. be more suitable to the old building? I recommend sandals to be used. (In Finland we do not use. shoes inside.) Good things included the fridge and air conditioning that was easy to use. More sensitive. customers. might. consider that. the air conditioning is too windy. The bathtub was. in the favour of the children. Yet it was. clogged in the end of the stay and nothing was done for it, although we informed the. reception of the matter. A beautiful detail was a broad windowsil in the embrasures. Hotel was peaceful. Yet it must be. said that all sounds of the corridor were easy to. hear. The peaceful and easy feeling might be broken, if your neighbour happens to be noisy. A negative side of the beds were. big and hard pillows. There was many of them but they were all similar. Breakfast was served in a restaurant that was nicely decorated in the old style. Breakfast was delicious and included some local details, suh as eastern European pancakes. In all our stay was a pleasant one.

We had booked their hotel apartment for 4 nights. The apartment was nice, spacious and everything was of good quality. I thought we would be serviced, but they didn’t even empty the trash bin. A little less than expected. We had great expectations to breakfast due to reviews and image, but was sadly disappointed. Everything was budget level supermarket stuff. The hot food was not well prepared - either over or under cooked. If I was to go again I would have bought bread in the baker store next door.

We stayed at Hestia Hotel Riga during the Riga Rimi Marathon and unfortunately, the experience has been nothing short of a disaster when it comes to customer service and management responsibility. We wanted to shorten our stay by one night and spoke directly with the receptionist, who confirmed it was no problem. She told us all we had to do was fill out a form and email it to a specific address to process the refund. We double-checked the email address with her and asked if everything was correct—she confirmed it was and told us we would receive the refund within 5 working days. Fast forward: it’s been over 2 months now and still no refund, no update, no apology from management. We've sent multiple emails—no response. We've called the hotel several times, and each time we get the same lazy answer: “Sorry, we will ask the manager to contact you.” But no one ever does. I want to be clear—I don’t blame the front desk staff for the refund process itself. This is a complete failure of management. The total lack of communication, updates, or even basic customer care is outrageous. It shows complete disrespect for guests. For a hotel that’s part of a supposedly reputable chain, this is absolutely unacceptable. We feel ignored, lied to, and cheated out of our money. Do yourself a favor: DO NOT BOOK THIS HOTEL. They clearly don’t value their guests once they’ve taken your money.