Hidden Valley Resort

The location of this resort is why I chose this one and I'm glad that I did. The hotel is a little too outdated because there is no elevator which makes it totally inaccessible for people using wheelchairs. The exhaust fan in the bathroom wasn't working. Also there was no soap in the washroom close to the lobby. The body wash containers in the pool shower area were also empty. Breakfast isn't included in the room price for which you have to pay $16+tax per person. Positive aspects: There are a lot of activities that you can do during your stay which includes indoor & outdoor pool with Jacuzzi and sauna (they provide towels at the front desk). There is a beach access to the lake where you can use paddle boats, kayaks and canoe for which they provide life jackets but you have to pay $30 per room to avail these. There are beach toys for kids to use and also volleyball net on the beach. You can also use their tennis court and basketball court. Overall good amenities for the price in that location as compared to other options around it. But there is definitely room for improvement in my opinion.

Luckily I saw the previous reviews ahead of time, so I had low expectations. Can definitely see the effort from the staff, and the activities for young kids were nice. When napping the kids, the work being done was most inconvenient for timing with the drilling and whatever else sounds were happening. Next time a notice to rooms that may be affected would be ideal so we can plan accordingly. The wheelchair parking and entrance doors are the most accessible you will get. Good luck navigating the grounds afterwards. We managed with a stroller, those stairs helped with the workout. The towel situation was a bit of a turn off. Reception can get swamped, thus delaying guests from getting towels. Twice I visited to get a towel, first prior to going for a swim with toddler which was unsuccessful due to wait time, second after the swim dripping wet, and the wait was very long with only one person at the desk. Despite all the negatives, the stay was enjoyable, and the reception, dining and cleaning staff were professional and friendly. There is certainly potential for the price to reflect the experience that can be had, just didn’t this time around.

We enjoyed the location of this hotel and the amenities but the hotel itself is below average in terms of what you pay for. The ac was not working during a hot July stay and they do not have an elevator so it makes it quite difficult to get your luggage upstairs! We enjoyed the pool and the children’s activities like pool toys and some hand out popcorn but otherwise, the entire ac system in this hotel is not functioning well at all.