Higina Spa Hotel

This place is awesome!!! Me and my sister made lots of nice photos and have a great time. Rn we are waiting for Pina Colada's laying in a cozy bed near our table in the restaurant. The food is so good we spent more money on it then we did on spa procedures lol. A great place to visit for 2-3 days. We will definitely come back this summer for more. The personnel is professional and nice and the spa consultant is speaking in a calming ASMRrish voice. Love everything about this place, we were a bit vary on the drive in since it is still under construction but once you get in you are in a secluded paradise and it's lovely here

+ Pleasant time can be spent, the basic service includes swimming pool, jacuzzi, steam bath, sauna, aroma therapy, salt cave - all at no extra cost. The rooms and the building are beautiful and alternate / unique. At the reception, they tried to give an accurate answer to all our questions, even if they were not related to the hotel. They can communicate in English. - The restaurant prepares delicious meals, but unfortunately the serving is solved by practicing/learning waiters , and there is often confusion and delay - but they cannot be blamed (so they learn), but cause the guest an inconvenience. The Phyto-barrel service is among the non-paying, but paid.

It was a complete  disaster from the beginning. When you see on Google  that it should be a 4 star hotel, and you pay money  as for a 4 star hotel you expect the appropriate service 1) the whole look of the hotel and place of parking looks like I came to some abounded place. It was raining and parking place was simply a place of mud and dirt 2) the whole hotel is planned by some student or amateur. The entrance looks like entrance to my grandma's country house. The passes are narrow and full of steps. In fact you can train your legs good. As anywhere you go in the hotel you will see steps. People on wheelchairs or people with with baby cart are not welcome here. You simply will not be able to enter the hotel. 3) the rooms equipped like some motel. Absolutely not comfortable. And all you get is bed. No other things to make your stay comfortable. Furniture, decoration, everything is very cheap and poor quality. 4) breakfast is another thing that really made me angry. No choice of food. You come, sit, and get one egg with two pieces of cheese. Another thing is that children under 5 years get no breakfast. Although booking was made for stay with kid, and charged for stay with kid, the breakfast for kids was not included 5) some ridiculous things in management. In order to pay for the room i need to go to the separate accounting department. No possibility to pay easily by card. Or to get drinks on the bar, you mandatory need to tell the room number. If you dont say your room number, you are not allowed to get the drink. Moreover, when you try tell the hotel manager that it is not the appropriate way of doing business, they tell you that if you don't like it, you can leave their hotel. Really, really some very bad hotel with very bad service Update 22/08 I see that hotel management decided that instead of calling me and managing the situation as any normal management would do, they decided to blame me. Very professional. Nevertheless, let me answer their claims. 1) they claim that they warned about breakfast. Well, it is a lie. I attached the photos of the booking and description. It is clearly said in the booking that it is a booking for two adults and two kids with mentioning the age. In the hotel description absolutely no words about additional costs for breakfast for kids. I had no problem to pay extra money for breakfast, the problem is that the hotel makes the false description on booking and then lies that he has warned us about conditions. 2) about 4 stars . I attach the screen shot from Google. It is said 4 star hotel. I don't think that Google automatically gives stars. He just shows the information you have typed. It means that you, or your workers have put false info in the description. 3) They claim that I should have looked through the photos and find people to ask about the hotel. I think here they misunderstand who is a client, and who provides service. Isn't it that the hotel as a service provider should warn about any "special things" in their hotel? Isn't that by default the hotel is meant to provide comfort for the stay? Or I should every time I book the hotel write to administrator "Is your entrance door is more than 80 cm wide?", or "how many steps should I climb to reach your reception"? 4) again about breakfast. Nobody offered any choice of meals that morning. The truth can be simply checked - take the video from your cameras, and explain why all people that morning received the same plate  with one egg, three small pieces of cheese, and three small pieces of meat. 5) about two pepsi at the bar. The fridge with drinks was standing away from the bar. And i warned first that i will take two pepsi, and asked to give a bill for those drinks. And yes, I did say that in normal hotels, usually management doesn't close the fridge for customers. And this is what I did minutes after in hotel 365, I came to fridge, took two pepsi, brought it bar and payed. And nobody asked me fpr mandatory room number, or blood test. I'm glad that you wrote a response, as anybody can see how unprofessional you are