Hilton Beijing Wangfujing

We enjoyed our stay at this hotel. It is well located, close to two metro stations, and huge shopping area with plenty of restaurants around. The room we had was very quiet which allowed us to rest a lot. The breakfast was OK. Overall a great value place. We would definitely recommend it.

The checkout experience was pleasant, with very courteous staff. Restaurant staff were thoughtful and offered to pack a breakfast when they learned about our early flight. The hotel lacks a sheltered drop-off area, and there was no staff available to assist with luggage. Although I was informed the room had been renovated, it still appeared dated.

This hotel has an excellent, central location near the Forbidden City and Tiananmen Square. The breakfast choices were very good. The hotel itself is well-maintained and clean, and I'd like to acknowledge housekeeping for their hard work behind the scenes in keeping it so. However, despite being supposedly smoke-free, cigarette smoke was unfortunately present in rooms, hallways, and common areas, (Doesn't seem like a policy that's enforced). My primary issue, though, was the consistently disappointing service. It simply wasn't reflective of Hilton's usual high standards. From unassisted luggage handling on departure to a general lack of proactive assistance and staff often preoccupied with personal phones, the service felt reactive and far below a 5-star expectation. While the facilities and location are fantastic, the service significantly fell short.