Hilton Birmingham Metropole

We had a truly wonderful stay at Hilton Birmingham Metropole! From the moment we arrived, the service was impeccable. We were also touched by the Guest Relations Manager, who went out of their way to surprise us with a warm and heartfelt anniversary wish. It made our celebration even more memorable! Huge thanks as well to the Housekeeping team for keeping everything spotless and for their attention to detail throughout our stay. A special mention to Ibs, who looked after us so well at the restaurant — attentive, friendly, and made our dining experience even more enjoyable.

We were here for two nights. They appeared to have lots of parking spaces. We walked up from our train ride, and I was so thankful that the front desk person didn't say anything about how sweaty I was, haha. We checked in, got upstairs, but the room was rather warm. Now, I didn't want to be that American tourist who complained about the AC, but the vent had no air moving at all. So we gave it a few minutes, but nothing changed. We went downstairs, and they explained that with the heat wave, it has a hard time keeping up, but that it should at least be blowing some air. So the front desk person had no trouble at all just moving us down the hall to a new room where the AC was blowing, and it was noticeably better. Our bed was two twin beds (as we booked somewhat late), and they were comfy to sleep in. The room came with a desk, which was nice to use while I prepped some work items. The room's bathroom was a regular small hotel bathroom, but I did run out of conditioner one morning shower and just had to deal with it as I was on a schedule. The hotel staff brought some later when my husband requested it. The breakfast experience is fun! They had lots of very helpful staff members willing to bring you napkins or help you find an item. They had lots of items for a hotel breakfast - a hot dish bar, a bar for porridge, a bar of pastries, a bar for yogurt bowl making, and a bar of other cold items. They also had lots of drink choices. I enjoyed my breakfast here. I was relieved that the breakfast was good, as there were 0 other breakfast options within walking distance. (kinda odd). Be warned, however, that the nearby dinner options are very slim. The 'best' choices were at Resort World, and that's not saying much. I didn't love eating there, and I didn't want to pay the Hilton's dinner prices. Keep that in mind!

The facilities were excellent and the food superb. The room I had whilst being clean and relaxing was a little tired. The bathroom sink plug didn't close so the sink would not fill, the air-conditioning didn't appear to cool the room and the kettle would not automatically switch off when boiling. Apart from these minor inconveniences a really enjoyable short stay.