Hilton Boston Back Bay

Excellent experience from beginning to end. The room was clean and well appointed. The service throughout the hotel was stellar. The food was consistently well prepared, and you simply can't beat the buffet service. $32 buys fruit, juice, and a full breakfast. The service team is thoughtful, welcoming, and attentive. Gloria made me feel like I was joining family for breakfast every day. Jasoda was amazing. Johnson and the entire front desk team and the lobby restaurant offered the same level of service, wonderful and professional and friendly. I would definitely stay here again.

Excellent location to stay especially if you are trying to figure out what to do in Boston as a first-timer. Not sure if this is generally true: but I noticed that some places/systems in Boston city often lacks SPECIFIC--subtle but can be impactful--directions and signs (coming from a big city where every darn thing can lead to massive complaints and lawsuits so every business usually lists all the possibilities and scenarios to prevent those extremities from happening) -- at public transportation (don't get me wrong I have a high respect for the city's transportation system!), at library, with the airline I flew in with, at restaurants and at this Hilton. All to say, read every little fine print: about services, credits, etc. And ask questions for SPECIFIC and TAILORED answers IN-PERSON otherwise some general instructions will lead to little but possible list of annoyances here and there. Just do not assume anything in a broad sense. The hotel itself is superior. If you just know how to be a little more cognizant on possible "oh I thought it was this..." it is a fine hotel for sure. No complaint about staff members at all. I hope they get raises :) 👏Note to Future Guests: Give tips to those guys who take your bags in, if you are leaving your bags before you check in or after you check out. They deserve good tips for both times when you drop them off AND when you pick them up. And no, I don't know any of them but I was pretty surprised when I saw a lot of people were not tipping them while I was waiting for my family member at the lobby. Boston is one of the most expensive cities to live in. If you are staying at this hotel, come on, you can spare a few bucks to tip those people.

Great location, but almost everything else fell short. For the price, I expected a much better experience. The hotel looks modern at first glance, but once you settle in, the flaws become obvious. The overall vibe is cold and uninviting—lots of black and dark grey decor that makes the space feel more like a corporate bunker than a welcoming hotel. There’s no pool, which was disappointing, especially for a hotel of this size. There’s also no real restaurant—just a limited bar menu with a few overpriced options. My room was dated despite the sleek lobby. The carpet and furniture showed wear, the bathroom smelled musty, and the loud A/C made it hard to sleep. Housekeeping even skipped our room one day, and the front desk wasn’t exactly apologetic. The rooms are very small and the 2 bed rooms only have double beds which makes 2 people per bed uncomfortable. One especially odd detail: the only ice machine is on the lobby level. For a multi-story hotel, that’s just inconvenient. Some staff were helpful, but the service felt inconsistent overall. If you're paying premium prices, you’re better off booking somewhere else unless this place gets a serious refresh.