Hilton Clearwater Beach Resort & Spa

If you are lucky enough to experience the concierge queen Lena, your trip will be perfect! Really makes you feel like home away from home. I have seen many reviews about the cleanliness and the hotel need updating. However, I thought it was very clean and comfortable.

This was one of my least favorite Hilton. The location is great. The front desk people were awesome. Valet were super nice. What I didn't like was the beds are so small that 2 people can't fit into one bed. We had four people to a room and we were only given three towels. Housekeeping never came back on our second day so we never had enough towels. The garbage was overflowing because nobody ever came to the room to clean it. I don't think the hotel should charge its guests who are already paying a lot of money to use the chairs on the beach. We had two separate reservations. We've done that before where we added a second day and the hotel, always combines the stay.. This hotel made me check out in the morning just to check back in. It was very inconvenient, especially since we had rented jet skis and needed to be on a tour. Also in the lobby, there are three elevators, but only one of them works. The other two were not in working order. After 30 minutes of waiting for an elevator, we lugged our luggage up the 8 flight of stairs. Needless to say, the location is great, but next time I will be staying at a different hotel.

We stay with Hilton any chance we can. We were excited to stay here because of the location, but weary because of the reviews. A couple takeaways from our stay: Pros: 1. Location - The location of this hotel is truly perfect. There’s a long line of shops, restaurants, coffee shops, dessert places, etc all within walking distance of the hotel. We stayed for four nights and the only time we used our rental was to get from the airport to the hotel, then from the hotel back to the airport. 2. Staff - Every single staff member we came into contact with were so kind, polite, and helpful when needed. We didn’t encounter a single staff member who wasn’t pleasant. Valet, lobby staff, restaurant staff at breakfast, housekeeping, etc. They were all phenomenal. Cons: 1. The rooms - The rooms are small and outdated as mentioned in most of the other reviews. The beds - Tiny, springy. The TV’s - Only have local channels, half of ours didn’t work, no option for anything smart ( I know, we are at the beach. But we are in 2025 and our kiddos love movies at bedtime ). We booked a street view but we are diamond members and we got upgraded to room 755. It was very nice having an ocean view, but it was SO loud outside of the room. All of the AC fans are right below you and you can hardly hear the person next to you speaking outside. The balcony door was near impossible to open, even for us adults. The top part of the outside handle was broken off, probably due to people trying to open and close the door. The door to our room was also hard to open, I had to shoulder it myself a few times, and it had to be pushed on to close completely. There are no microwaves in the rooms. 2. The Towels - The bath towels in the rooms honestly feel like sand paper. They are rough and not soft like you expect from a hotel bath towel. 3. Valet Parking Only - We arrived fairly late and never received any information about parking on the Hilton app. It was very difficult to find parking - come to find out because it is Valet parking ONLY. Supposed to be 24/7. However no one was present when we arrived. The situation was rectified but I do think more information should be provided up front at time of booking so people know what to expect no matter what time they arrive. 4. The Elevators - We spent a lot of time waiting for elevators, not even just due to foot traffic, but due to buttons not working, cards not unlocking the outside elevators, etc.