Hilton Dallas Park Cities

I'm a loyal Hilton member, stay almost exclusively at Hilton properties. While I know quality may differ from hotel to hotel, it's service at ones like Dallas/Park Cities that keep me loyal. The hotel rooms themselves need some updating, but are clean and fairly well-maintained. I would recommend a different, cleaner design choice for the shower floor tiles - they are offset squares that give the appearance of looking old and dirty from afar, even though they may not be. Special shout outs to Mary (supervisor) and Amanda who not only helped me get situated with some quirks (two separate reservations, preferential floor, amenities, etc.), but have been kind and welcoming since the stay.

I had a wonderful stay at the Hilton Dallas Park Cities! The customer service was truly exceptional — especially from Kabir and Amanda at the front desk. They were warm, courteous, and always greeted us with a genuine smile. You could tell they truly enjoyed helping guests, not just because it was their job, but because it’s who they are. Their positive energy made our stay feel even more special. Thank you for going above and beyond — we’ll definitely be back!

Extremely Disappointing and Unprofessional I reserved a room at this hotel weeks in advance as part of a room block and even confirmed the reservation the day before arrival. Despite this, I was told upon check-in that the hotel was overbooked and I had to stay at another Hilton location. What made this worse is that other guests checking in after me had no issue getting their rooms. There was no reasonable explanation given, and I had to take multiple Uber rides to and from the other hotel. This experience was frustrating, inconvenient, and completely unprofessional. I expected far better from a Hilton property.