Hilton DFW Lakes Executive Conference Center

Overall, I enjoyed my stay here. The positives: - Friendly and engaging staff - Bonnie and Clyde bar - The potential for the outdoor pool - Location is within walking distance to the Grapevine mall The negatives: - The outdoor pool needed attention, badly. Every single lounge chair was broken. They were torn and had holes, making it impossible to lay out by the pool. My family and I were forced to sit at the tables where (thankfully) some of the chairs had not yet ripped open. The pool was fairly dirty with many bugs and leaves and hair. It seemed as if it hadn't been vacuumed. You're also not permitted to bring drinks or food to the pool. This feels unwelcoming, especially considering the pool is a 3-4 minute walk outside. - Our shower stopped draining and we discovered this around 1am of our last night's stay. If you read other reviews, this is a common complaint. You might think they've fixed this problem by the time you stay here but chances are slim. I complained to the front desk, and they told me that I could move to another room, however, this was not a viable option for me or my family as we had two (already) sleeping babies. While I understand policy doesn't allow me to use another vacant room if I'm also sleeping in another room, it felt frustrating and disappointing. I requested to be refunded for that night's stay, but they refused and offered me Hilton honors points instead 😒. It's an unfortunate situation without an easy solution at 1 o'clock in the morning, but the bottom line is the shower was broken and I didn't get to shower after a day in Dallas, TX heat. - The AC struggled to keep the room cold. EDIT: I’d like to add that the next business day, I received a phone call from the manager informing me that, in addition to rewarding me honors points, I’m also being refunded for one night of my stay. This was a kind gesture, and it’s much appreciated that Hilton owned the issue regarding the drainage system.

I was disappointed with this hotel location when it cost so much per night. At check into my room, there was immediately a large, brown, wet stain on the floor that I stepped in right away. It was squishy, wet, and gross. There was another pink stain under the desk. I told the front desk and they just offered room service to go take care of it. Left for a few hours and came back and nothing had been done so I just avoided that area. The microwave that I had to pay extra for was sitting outside the door. I paid for a beat-up heavy microwave that I had to bring in myself and find a place to put it. The bed was so hard it felt like sleeping in a Motel 6. Every time I left the hotel to do stuff it smelled like fresh cigarette smoke outside the entire front of the hotel right by the doors. The only 2 good things about this hotel are the location being by the mall and the breakfast buffet being very good and good waiter service. I check out tomorrow and I honestly can't wait because my back hurts from the bed and it just feels dirty being in that room. The hotel looks pretty and nice from the pictures but it's probably the worst experience at a Hilton I've had.

As someone who has stayed at numerous Hilton properties around the world, I have never encountered such a disappointing experience. To begin with, the breakfast was shockingly bad. The selection was limited, and the quality of the food was well below Hilton standards—honestly worse than what I’ve had at some 3-star hotels. The room had a tiny window with barely any natural light, making it feel dark and claustrophobic. The front desk staff were indifferent and provided only the most basic level of service, lacking any warmth or professionalism. The amenities were also subpar. The toothbrush and slippers provided were of very poor quality—cheap and uncomfortable—completely unworthy of an international hotel brand. The outdoor pool was another letdown: small, inconveniently located, and offering little in terms of comfort or relaxation. Given the high price point of this hotel, the overall experience was far below expectations. The value for money was extremely poor, and I will be much more cautious when booking with Hilton in the future.