Hilton Garden Inn Brussels City Centre

Centrally located in a mostly residential area Hilton Garden Inn Brussels City Centre is a good choice for travelers who want something nice but not extravagant. Hotel features a sizable lobby and pleasant courtyard plus in/out parking for 35 Euro daily. Beds are comfortable and rooms are quiet while service is pleasant. Easy metro access for those in need, and a nice 24/7 gym for someplace so affordable.

The room was spacious and included a convenient kitchen unit. The location was satisfactory, situated not far from a metro station. However, considering the price and the hotel's four-star rating, I expected a higher standard. Cleanliness was below expectations, particularly in the bathroom, where the toilet and towels did not appear properly cleaned. The toilet seat was also in need of replacement. On a positive note, the breakfast was tasty, although the selection of hot food options was quite limited.

We’re Hilton Gold members and currently staying here, but this experience has been extremely disappointing. At check-in, we were told we couldn’t stay in the twin room with our 2 young kids unless we paid over €1,000 extra to upgrade. The staff member, Valentina, was rude, unhelpful, and said she was “only 20 years old” — completely unprepared to handle the situation. Then close to midnight, someone knocked hard on our door despite the Do Not Disturb sign, claiming to prepare a bed that was already done — with no name tag. It felt unsafe and very unprofessional. Not at all what we expect from Hilton.