Hilton Garden Inn Mardin

I stayed for one night and the room was nice and clean. Unfortunately the street to the hotel is really bad for walking and the next bus stop is like 10 minutes far. Breakfast was OK but not as good as in other hotels of the Hilton group.

I thought this Hotel was pretty ordinary for a 5 star Hotel. I was surprised to find hardly any of the staff spoke English incl the reception area. For a tourist destination that must get many foreign tourists that was strange for a hotel of this quality. Also the rooms were very hot but the temperature could not be adjusted. I was told all the rooms were on the same temperature, but it was like a sauna in the room , and very hot and stuffy even with the window open . It seemed to be the staff were just going through the motions and little enthusiasm for the job .

Room smelled terribly because of cigarette smell. Unfortunately the reception didn't want to change the room because we didn't explicitly asked for a non-smokers room when we booked the hotel, which is ridiculous! Payed a fortune and slept in a room which smelled more like a coffeeshop instead of a hotelroom!