Hilton Garden Inn Shanghai Hongqiao NECC

Returning to Hilton Garden Inn Shanghai Hongqiao NECC reminds me why it continues to be my preferred accommodation when staying in Hongqiao. Assistant Front Office Manager Damien ensured that the team was well-informed and that all arrangements were communicated. His coordination allowed everything to proceed efficiently, which I appreciated given my schedule. The service team was equally dependable. Front Office Manager Nikki continues to lead with consistency and attentiveness to guests’ needs. Guest Service Manager Cyan went the extra mile when I accidentally left my phone behind. He located it promptly, contacted me and made arrangements for its safe return. Guest Service Manager Christian maintained a steady presence throughout the stay, helping to ensure that all guest-facing matters were handled with assurance. Jenny kindly assisted with a task at the front desk one evening, handling it patiently even though it required additional effort. Jack from the F&B team also stood out for remembering my breakfast preference each morning, which added a thoughtful touch to the experience. Although two team members, Mark and Vicky, are now with another Hilton property, I remain grateful for their prior support. Mark once facilitated an efficient check-out during one of my visits, and the small gift he gave me at the time left a thoughtful impression as I was preparing to leave the hotel. Vicky always made sure water was prepared in advance, something I appreciated as someone who values staying hydrated. Under General Manager Christine’s leadership, the team continues to uphold a guest-focused standard of excellence in hospitality. I look forward to returning when I next visit Hongqiao.

20min from the NECC and best place for business related exhibitions around Hongqiao area. nice and clean hotel

Firstly was assigned a smoking room. Then changed to another floor. The smoking was so unbearable... Fine is too low in China. The location was not very far from the airport and Gaotie Station. Too far away from the downtown though.