Hilton Garden Inn Shanghai Lujiazui

We spent three nights at the hotel and were pleased with our stay. The accommodation is strategically positioned right above one of the metro station entrances, making it incredibly convenient. Several shopping malls are located nearby, and despite being in Lujiazui, the area remains surprisingly uncongested. The room has a minimalist yet functional design, which we appreciated. The only downside was the TV monitor, which was mounted on a metal rack and placed directly in front of the window—a slightly odd placement. Overall, we had a satisfying experience and would recommend the hotel for its great location and comfortable stay.

Staff are very attuned to customer needs. The location of this hotel is fantastic so one can take metro for green line 2. And also light blue light no.9 Travelling is made easy. Thank you Megan, Daisy and the hotel manager for making my stay a pleasurable one.

Stayed 5 nights. 1st night. Room smelled like it hasnt been cleaned well (think smelly socks on floor) and sheets were like someone who didn't change out of street clothes had lain on it. I couldnt sleep well the 1st night. Asked them to clean well and change sheets next day. Here is the warning if you are a solo female traveler or even as a not very fit male traveler. The garden inn pudong hilton is in a shared building with offices in between the rooms floor and the laundry / gym on 23rd floor. The card access security is a false sense of security! The floors where Hilton Garden Inn are basically not secured floors - at least from the stair cases. There are offices from 2rd to 22nd floor (anyone can enter from 22nd floor or below that) Hilton laundry is 23rd floor. Hilton Rooms are 24th to 26th There are 8 floors of offices from 27th to 34th floor. Hilton rooms are from 35th to 37th floor where anyone from 8 floors of offices can access stairs to your rooms 38th is reception and restaurant Hilton rooms are from 35th to 37th floor. Security breach. Laundry with 2 washing machines and 2 stacked tumbler dryers are on 23rd floor. I used the laundry at 8pm and at 8.30pm put wet laundry into dryer. At 9.10pm I returned to pick up my laundry from the dryer, and was surprised to see 2 local men with bags sitting outside in the small sitting area. 1 of them followed me into the laundry room when I entered with my card access. The room isn't big and had 1 exit only. I had brought my handphone, room card (obviously!) and was wearing some not too cheap jewelry. (After all I am supposed to be in a secured area and a Hotel in the Hilton chain? ) The young man didn't have card access as a guest should. I asked him in my limited chinese if he was waiting for me, He replied Yes. I was puzzled. If he was a guest, he could have walked in and used the 2 available washing machines as I was only using the 2 dryers. Did I feel threatened? Yes. He was fit and young. If he knocked me out, he has my phone (with all the info and access in my phones) plus the room card. There was no security nearby. I reported the incident to the night receptionist who didnt speak much english, was inexperienced and didn't obviously had any SOP to report this immediately to the building security. I left her my room info. Next morning I checked with the front desk again. Then asked to meet the manager Megan. She wasnt available. Later that day again I went to see Megan because I was genuinely surprised and curious to know how non guests can access the laundry area on a secured floor. I would NOT recommend this hotel for any traveler because if there were 2 young and fit men against (even) 2 guests, I doubt the 2 can win over the other 2 fitter persons Transport - you can take Line 2 from airport but it's a long walk to the hotel building SinMay Tower 2 using line 2 which stops at Pudong South Road. Or take line 2 to Central Avenue/Plaza interchange stop to change to line 9 for 1 stop at Shengcheng Road. Look at the signage with subway stops in chinese and english. With Line 9 Shengcheng road, there are some steps to L+ mall (Galeries Lafayette), exit building to shengcheng road and cross the main road. Do not use the stairs to exit as it is a long climb esp with luggage! Just know that Pudong South Road is where Yaohan #1 mall is. Exit from near the Montblanc store is (inside Yaohan ground level) and you see a large square. Cross that square and at the side is Shinmay tower 2. Follow signs for Hotel Hilton Garden Inn OR enter mall at the side of the uniqlo store and ask the service counter for Hotel. They don't know the word Hilton in English but knows "Xī'ěrdùn"