Hilton Garden Inn Stuttgart Neckar Park

Let me start off with the staff being GREAT... very accommodating for our issues. The hotel itself needed some attention. We spent 3 nights there, 5 room moves because 2 of the 5 didn't have any AC at all and 2 only had blower fans that worked with no AC. I guess if you go in the winter time, all is good, but our first night SUCKED! No matter what happened, the staff accomodated us and helped us without issue. If we had any recommendations besides making sure the ACs worked would be to have the bar staff on site during their shift. They tended to disappear for a while.

The room was clean and the location is excellent—just a few minutes’ walk to the Ed Sheeran concert venue, which was very convenient. However, the service was disappointing. When we arrived early at 1 pm (fully aware that check-in was at 3 pm), the male receptionist did not even approach the counter to greet us or explain anything. He simply called out that check-in was at 3 pm without giving us a chance to speak or ask questions. We decided to wait patiently, but then noticed that other guests who arrived around 2 pm were allowed to check in immediately. When we finally lined up to ask, they gave us a room without issue. It felt very unfair that we were there first, yet were ignored while later arrivals were accommodated right away. A simple explanation or at least acknowledging guests in the order they arrive would have made a big difference.

Great location, poorly run. The air conditioning did not work. The restaurant was slow. They would not check anyone in until 15:00 which meant there was a tremendous line to wait in for over an hour. The location is great if you have to be there, otherwise avoid this place.