Hilton Guam Resort And Spa

My room smelled a little musty but was clean. The staff (no matter what the occasion) was excellent and always very helpful. The breakfast buffet was great, quit a spread from fruit and salad to breakfast foods to the brunch style food. There is an outside bar/lounge area that was nice and relaxing. The pools were cleaned every morning and always looked good. The ocean was about a 1 min walk out the back door. Beautiful area to go snorkeling in the aqua blue water with white sands. Down by the ocean there is a hotel sports center where you can rent kayaks, paddle boards, snorkeling equipment, bikes or just rent a shaded bed to relax. The worst part about this place was leaving. Thank you to the entire staff for making a great stay.

I recently stayed at the Hilton Hotel in Guam and wanted to share my experience for future travelers. **Room & Comfort:** I stayed in the main tower on the parking lot side. While the rooms were spacious, they felt quite outdated and in need of renovation. Unfortunately, my rest was significantly disrupted by roosters that began crowing as early as 3:00 AM. If you're a light sleeper or need good rest, this could be a major issue. **Facilities:** The gym was one of the highlights – well-equipped and clean, definitely a plus for fitness enthusiasts. However, elevator service was a downside. With some under maintenance, wait times were long. It once took me nearly 9 minutes just to get one from the main level, which was frustrating. **Atmosphere:** The general atmosphere of the hotel was nice. Staff were courteous, and the grounds were well-kept. That said, the experience inside the room and the constant noise from the surroundings detracted from the overall enjoyment. **Final Thoughts:** If rest is important to you, I wouldn’t recommend staying on the parking lot side. You might want to consider spending a bit more for a beachside room – it could make a big difference. Until updates are made to the rooms and elevator service improves, I’d suggest exploring other options on the island for a more restful stay.

Our first day checking into the hotel the room was dirty, had hair on the beds, trash in the trash can, dirty towels and tub. We had to clean the shower in order to use it. The second night, our ac was not working HA. Luckily, I spotted maintenance and they sent workers during our sons nap time to fix the issue. The carpet had weird white stains and the TV was not working. We reached out to the fd and received a response saying that the rooms were fully renovated a year ago and they had no other rooms for us to move into. They sent housekeeping to do another clean and tried to offer a dinner for 2 and when we declined, they tried to offer 5000 points. I wanted my first night comped which is completely doable saying we were there 4 days. Still have not received any compensation for these issues. Only rated 2 stars because the agent that checked us in was great and bell man and housekeeping were nice. Also, at the price point, you would think they'd have a microwave SOMEWHERE on the floor you're on to warm up food. My goodness. Had to be one of the worst Hilton experiences that we have had. Luckily, I can't post my videos and pictures here. Definitely will post them where I can.