Hilton Hawaiian Village Waikiki Beach Resort

We loved the hotel! It was very accessible to the beach, shops, and dining. We had an awesome view. We happened to be there during the tsunami warning and the hotel was awesome with communicating with us and keeping us safe. Gina did a great job with cleaning our room every day. Anything we asked for she did it. The only one star I would give is for parking. $72 per day id ridiculous to charge your hotel guests. Paying the resort fee and parking fee for 6 days was an extra $700. Be aware if you are renting a car and staying here.

The rooms are clean but are also a bit dated. Nothing more was needed, but for the cost, it felt a bit old. The location is very desirable and within walking distance of everything. Service was limited, but the housekeeping staff was unbelievably helpful and friendly. I do think they could improve signage for the ride share pick-up spot. The selection of restaurants and stores were pretty great. They even have a Dairy Queen

Great for families with kids, but major issues with service and communication! This hotel is great for families with young children. Although it’s a bit far from Waikiki Main but the lagoon, beach and pool were perfect for our 6-year-old. We stayed in the Tapa Tower, and the room was nice and comfortable. However, during our stay, the entire resort experienced a water outage for several hours. Unfortunately, it happened right after we returned from a hike at Diamond Head, so we couldn't take a shower for quite a while. There were no alternative facilities for showering, and phone support was difficult to reach. We tried using the Hilton App chat, but all we were told was to wait, with no helpful assistance. This was very frustrating and disappointing, especially considering it’s a hotel. The Hilton app's digital key was convenient and allowed us to access our room without a physical key. But it also had some serious limitations. In the evening (around 6 or 7 PM), the towel rental station by the pool was closed, and guests were required to use a self-service machine that could only be accessed with a physical room key. We were only using the digital key and didn't carry the physical one, assuming the app would be enough. My child was already wet, and when I asked the front desk if I could get a physical key, I was told I had to go back to the room to get it. It was Friday and fireworks night, the elevator line was extremely long. I asked the front desk if they could issue a new key, but the staff member, Amy told me I needed to show a physical ID (not a photo or digital copy), per hotel policy. I understand the need for policy, but we were only planning to swim and didn’t bring anything other than the digital key. When I asked why this wasn't explained at check-in, Amy simply said she wasn't the one who checked us in — implying it wasn’t her fault. A simple apology or acknowledgment would have gone a long way, but her tone made our last night very upsetting. The front desk is the main of the hotel, and unfortunately, it was the worst part of our experience. In contrast, other staff members — housekeeping, the activity/tour desk, bellmen, doormen, and the luggage staff — were all fantastic. Up until the last day, I really wanted to come back to this hotel. But because of one frustrating experience and a dismissive attitude from the front desk staff, our trip ended on a sour note. If the digital key can’t be used for all service, it should not be advertised as a full replacement.