Hilton London Croydon

Beautiful time spent at Hilton hotel, good location, amazing service from reception staff also. Clean room and toilets. Breakfast / dinner was also nice. Breakfast was amazing too. The waitress with an American accent at breakfast always gave 10/10 customer service and went the extra mile. I forget the name but she deserves the best

Did not match expectations. Staff were warm, professional, and genuinely helpful, and the room was spacious and nicely furnished (though some bits already show wear). Quick dining options around the corner (Costa, KFC, Pizza hut). That’s where the good bit ends. No bottled water, nothing in the mini fridge, and not even a biscuit for tea unless you trek to the lobby and pay for it. Cleaning also missed the mark as I found clipped nails on the carpet (yes, really). My room also had a connecting door, and it was like my neighbors were in the same room. Thankfully, the staff kindly moved me to a quieter room. Overall though, I can't say the Hilton Croydon lives up to its name or its four stars.

I mean for Hilton ? I would expect a lot more. Shower had no pressure . The room visually looks great and modern but it’s functionality lacks, we phoned quite a few times to the receptionist as we arrived at night and our room was super cold as the air conditioning was only working at 19 C and didn’t allow us to hit the room , their staff came up after one hour and only put it on up to 21C which wasn’t enough overnight. Also after bathing we notice that the carpet outside the bathroom was soaked wet with terrible smell which indicates infiltrations coming from the bathroom.. overall not the best experience with Hilton