Hilton London Euston

We arrived at 4 pm and we were tired. The front desk agent was efficiently checking us in but the room wasn’t ready so we went to the Woburn lounge to have an early dinner. The duty manager, Amanda was friendly and helpful delivering our baggage to the room. At the lounge, there were a plenty of options for vegetarian and vegan dishes. Next few days, we went down to the Mulberry restaurant for breakfast. It was clean and the food was fresh. Robert at the Mulberry was attentive and friendly. He greeted us every morning and went above and beyond to provide us a list of the authentic food in London even provided us the coupons for the restaurants. Amanda checked on us every day at the lobby to see how was our stay. It has been under renovation with scaffolding in the front door of the Hilton London Euston. However, it did not affect any thing with our stay. Location is great! Both Amanda and Robert are the best representatives in hospitality during our stay. We will be back.

This Hilton is located super close to Euston station, which is so convenient if you're taking longer distance trains across the U.K. The neighborhood is fairly quiet, and I felt safe walking around late at night. There are lots of shops and restaurants and pubs close by too. This hotel feels a little older, but it's well maintained. We were given a slight upgrade at check-in since I am a Hilton Diamond member, and we appreciated the extra space in our King Deluxe Room. The hotel has two small lifts so you don't have to lug your suitcases up a bunch of stairs. I loved that the room had a tea kettle, tea bags, and a small package of Walker's shortbread biscuits (all complimentary). It was so nice to have a warm snack after a chilly day of walking around London. The room was comfortable, including the bed and desk area, and the bathroom was nice (but it has one of those European shower doors that's basically a half glass door). That always takes some getting used to, because water just runs all over the floor! Everything in our room was modern and very clean. This could easily be a five star hotel, but there's a major issue here: the windows in the rooms DO NOT OPEN, and management had the interior SO hot. I swear to you the hotel was heated to at least 80 degrees if not warmer. I had the idea to ask the front desk for a fan to borrow, and thankfully they had one or we would have absolutely roasted. It was so bad, we had to get cold rags to put on our heads. It was like a sauna in our room, and the window was SWEATING our entire stay (see photos). My advice: ask for a fan. I wonder if it would be hot in the summer, too? Breakfast was included with our rate, and it was nice enough. Nothing too fancy, but lots of solid options and a very friendly restaurant staff. The restaurant is in the basement. There's also a small hotel bar off the lobby, and we took advantage of the complimentary beverage offer when we checked in. I was excited that my Coke Zero came with a glass of ice! That's such a rarity in Europe. I probably wouldn't stay at this hotel again, but only because it was just TOO HOT during the winter months. It's a nice property and the staff is good, but I don't like roasting when I'm trying to sleep off some serious jetlag.

One of the absolute worst hotels I’ve ever had the displeasure to stay at. Had to ask every single day for an extra towel, even though they knew two people were staying in the hotel. The AC broke down twice, leaving us trapped in a furnace of a room for the entire night and then some. The mini fridge is not a fridge as it has no cooling ability and should be considered a storage locker instead. The only positive I would like to state is the concierge, Karim, who was one of the sweetest and kindest people one could hope to meet on their travels.