Hilton London Hyde Park

We would like to extend our sincere appreciation for the outstanding hospitality and service provided during the recent stay of our company’s guests at your esteemed hotel. Our guests expressed a high level of satisfaction regarding: • Comfort and Cleanliness: The rooms were described as exceptionally clean, spacious, and well-maintained, offering a truly comfortable environment for both rest and work. • Professional and Friendly Staff: Your team’s warm welcome, attentive service, and willingness to assist at every stage made a significant impact on the overall guest experience. • Dining Services: The variety and quality of the meals—especially the breakfast—were greatly appreciated. The flexibility and efficiency of your room service were also noted positively. • Additional Facilities: Access to amenities such as the fitness centre, spa, and business meeting rooms contributed to a seamless balance between business and relaxation during their stay. We are truly pleased with the positive feedback received from our guests and grateful for the level of professionalism and care demonstrated by your team. We look forward to continuing our cooperation and accommodating future guests at your hotel.

We really enjoyed our stay here during the final day of our London trip. The lobby is on the smaller side, so when there are a few check-ins or guests at the front desk, it can feel a bit crowded. However, the front desk staff were very welcoming and helpful throughout our stay, which made a great impression. We booked a Queen Guest Room with a View on the sixth floor, which is the hotel’s highest level. The view of Hyde Park from our window was lovely, just above the treetops, so you can see glimpses of the park’s paths and some taller buildings in the distance. The room itself was a good size for a standard European hotel room, with a comfortable bed, a small table and chair, and plenty of natural light. The bathroom was clean and came stocked with shampoo, conditioner, and body wash. The shower had good water pressure, though the space was a bit tight and water tended to splash out easily, so we had to be careful to keep the rest of the bathroom dry. The location is excellent and makes it easy to explore different parts of the city. Being right next to Hyde Park and the neighbors at Kensington Palace is a huge plus, and the charming Notting Hill neighborhood is within walking distance, offering great restaurants, shops, and local sights. One downside we noticed was that the soundproofing between rooms could be better. At one point, it sounded like the guests next door were trying to open our door when they were actually entering their own room, which was surprisingly loud and a bit startling. Another minor issue was that the standard Wi-Fi kept disconnecting and required frequent log-ins, which was a bit inconvenient if you need a reliable connection. We also tried the buffet breakfast and were impressed by the variety of options. It was plentiful and kept us satisfied for hours as we headed out to explore the city. Overall, it was a pleasant stay in a great location, and we’d consider returning on our next visit to London!

Absolutely terrible experience. I couldn’t sleep the entire night due to loud, constant noise coming from the room above — it sounded like people were stomping or dragging furniture. When I spoke with the manager about it, they casually told me “the noise is normal” 😂😂. Seriously? To make things worse, only one tiny, slow elevator was working for the entire hotel, which meant waiting forever and squeezing in with other guests every time. For a hotel that charges this much, the service and comfort were completely unacceptable. I would never stay here again and definitely do not recommend it to anyone.