Hilton Los Angeles North Glendale & Executive Meeting Center

Comfortable rooms and pretty good location. Visit a few times a year. A ton of restaurant options nearby on brand and always visit my pickup only Starbucks also on Brand st. Location is perfect when I go to baseball games since it’s only a 10-15 min ride over.

Staying here currently for a 12 day work trip. Hotel is in a good location and has potential to maybe be a 4 star property, maybe. But They have a lot to work on though in regards to customer service….. especially the front desk. It begins though the moment you pull up to front door and inform the valet / bell staff that you will be using self parking lot instead of valet. Guy was immediately rude to me and blatantly walked off and ignored me when I asked about garage height clearance. After that, if you’re lucky you won’t have to deal with Barb at the front desk. Rude, disheveled looking woman who treated me like an idiot when I asked a simple question about my company Changing card on file for incidentals. I received an email telling me that they changed card on file. Barb said not possible and wouldn’t even look it up for me. Thanks for nothing. I’ll try again in the morning, hopefully with a staff member who doesn’t hate their job and can answer a simple question.

Booked what i expected to be two queen beds. Got two double beds. A/C defective on first room provided. 63 degrees and could not be turned off. Then they had no other rooms except one king for three adults. Never going back to this place. Update: the room they moved us to had defective A/Ccontrols as well: heat on all the time. Original room was 323; replacement room 1012. Both had broken A/C controls. This was the worst managed property of my CA vacation.