Hilton Mallorca Galatzo

Hilton Galatzo is a very nice property with beautiful views of the surrounding mountains and the sea. It has spacious room, large swimming pools, adults only area and interior swimming pool which is a great place for colder days. All the staff are very nice and friendly and try to make you feel very comfortable. The location is great for a relaxing holiday away from busy seafront towns but only a few minutes from beaches, mountain hikes and towns. The restaurant options for lunch and dinner are a bit limited outside of the main season (unless you like buffet) so you might need to get some fresh food or go to restaurants elsewhere. That said, I would definitely stay here again on our next trip to Mallorca.

The room is up to Hilton standard but the facility overall is more like 4 stars. Not the best location as the view to the sea is mostly blocked. For a partial sea view room, the sea is 90% blocked by building and trees, should have advertised as something else less misleading. Exceptional good service by the reception but quite bad experience at the breakfast restaurants. Overall, up to upper-mid standard level with 5 star price - way overpriced by what you get. Was a Honor Gold during the stay.

It was just OK. Would not class as a 5 star sadly due to a lot of minor things. * under staffed at reception and breakfast, long queues in lobby area, breakfast is total carnage and panic with staff * some staff at poolside bearly speak english which is not what youd expect at a 5star * so much noise in room at night, can hear everything from outside the rooms, to inside the rooms such as moving furniture, flushing of toilets, knocking on walls, showers, voices. * rooms cleanliness is poor. floored are not mopped they are just brushed. lots of ants on the floor of bedrooms which the staff said was "normal". * room set up is poor. we had a suite on floor two, but entry to the balcony was poor as theyd put a table in the way, the excess to the bathroom was poor as we had to enter the bathroom sideways, it felt like theyd tried to fit in too much into a small space. didnt need two TVs, dont need a large sofa plus a large chair * the safe wasnt working, so had to lock our valuables in suitcase * the shower hose broke/snapped at the head, so had to be replaced. * the dinner buffet was really poor. hardly any choice. * room service is 75 euros per request!!! * late check out is 30euros for an hour. * there is a place for children to play but un-supervised so an adult has to be present at all times, or you leave your child on their own! * bar staff spend more time speaking to each other than taking your orders. * to get a towel for the pool, u need to get a ticket from reception, so have to walk up the stairs into the lobby, wait in a queue to get a ticket from the understaffed reception desk, then back down again all the way back round to give the ticket and get a towel. unnecessary process. * when sun bathing by the pool, the surrounding trees would shed little branches, which would litter the pool and pool floor, and was not cleared until the night or morning. * pool is closed until 930am in mornings, and pool bar closes at 5pm in the afternoon. madness. -///////// Positives were: * staff friendly * breakfast choices/options were very good * pool was warm and deep in parts for good swimmers, or kids to jump in. -///////// OVERALL, not too impressed, would not stay here again, but not the fault of the staff. the place is just basic and understaffed. (and they need to address the ants problem!)