Hilton Moorea Lagoon Resort and Spa

The Hilton in Moorea was truly magical. From the moment we arrived, the staff went above and beyond to make sure we were comfortable and happy. Their warmth and attentiveness made our stay feel incredibly special. The food was absolutely outstanding. The buffet dinner, in particular, was a highlight — not only was every dish delicious, but it was paired with a gorgeous Polynesian show that made the evening unforgettable. We also got massages at the beautiful spa, which is located right on the beach with amazing views. We highly recommend the jasmine-scented oil and doing the couples massage. It was relaxing, romantic, and one of our favorite parts of the trip. Snorkeling was another highlight. We saw so many beautifully colored fish in the clear, warm water just steps from our room. Everything about our stay was amazing. We couldn’t have asked for a better place to relax and celebrate. Highly recommend this resort for anyone looking for a magical escape.

We spent four days at this property, which, unfortunately, does not live up to the expectations set by its online photos and promotional materials—especially considering the excessively high prices for the level of service and facilities provided. The rooms are a bit dated, with furnishings that differ from those shown online. For example, the sun loungers are simple white-and-blue plastic ones, more “public pool” than “5-star spa resort.” The bathrooms lack basic amenities such as toiletries kits and slippers. Housekeeping is done only once, and if you don’t leave the room at the scheduled time, it won’t be cleaned at all. On the positive side, breakfast is abundant and delicious. However, the restaurant area, like the rooms, looks far less refined than the photos suggest, with cheap-looking furniture such as plastic chairs and tables, floral table runners of questionable taste, and plastic light fixtures in bright blue and cold white tones. If you plan to play tennis, bring your own rackets and balls—the ones provided are in poor condition and difficult to use. The gym shower has a broken showerhead. The highlight is undoubtedly the property’s enviable location facing the sunset, making it perfect for enjoying the last rays of the day. Sadly, despite the stunning setting, the overall structure and services are far from 5-star quality—unlike the prices, which certainly are.

If you’re booking this based on the fact that they claim this resort to be a “5*” resort, think twice! It’s maybe a 3* at best and that’s being generous. I’ll start with our first night in the huts over the water! We arrived to find it somewhat clean but very rough and primitive. No extra amenities and a very dated and scruffy styled hut. Nit worth the $1,500.00 a night AT ALL!!! We then moved to one of the two larger villas with a private patio and pool. Looked amazing on the website, NOT IN PERSON! Again, dated, and many things broken and neglected. refrigerator didn’t work, the pool was very cold, lounge chairs were very uncomfortable and rustic, no pads on the patio furniture at all. basically, unusable! The roof of the villa was not connected to the villa with a large air gap. All of the outside creatures made their way in side to greet us at the most in opportune times. Moving on, the service is absolutely horrific! I would say it’s understaffed and not well trained for a five star experience. There was one employee that stood out amongst the rest, and his name was T. If not for him, I would have nothing nice to say about the service at all. The food, again not worthy of the price. Nothing special and way OVER PRICED. Drinks were terrible and inconsistent. Waited for refills and then got attitude from the servers. I will not be back and feel like Hilton should reconsider the star rating! Definitely feel ripped off.