Hilton Ocean City Oceanfront Suites

Perfection!!! Beautiful property - clean and elegant! Staff was great and the amenities were just great! A wonderful kiddie pool with slides and a lazy river - my kids had a blast and spent hours! Also has the Jolly Rogers park at a walkable distance, a convenience store and fast food! We loved having the kitchen which was so well equipped to make a quick breakfast, coffee, etc!! Beautiful living room which gave the kids extra space to hangout!! Overall perfect

I stayed in Suite 215 this past weekend. The layout was spacious and well-designed, featuring a living room, kitchen, and master bedroom. The suite was centered around the pool area with a beautiful ocean view, which we really enjoyed. However, the experience had some drawbacks. The bathtub in the bathroom was unclean, and there was a persistent loud noise—likely from the air conditioning—that made it difficult to relax. Despite reaching out for assistance, the staff said the hotel was fully booked and couldn’t offer a solution. The maintenance person we spoke with seemed frustrated and mentioned being overworked, which came off as unprofessional. We ended up purchasing a sound machine just to drown out the noise at night. On a more positive note, the breakfast at the on-site restaurant was excellent. Overall, the stay was decent, but the staff’s attitude and the maintenance issues left a negative impression. With better management and attention to guest concerns, this could be a much more enjoyable experience.

We stayed here in 2019 so we thought nothing of booking our stay here for four days this summer. Unfortunately, the hotel has gone downhill and so has their customer service. We booked our stay for mid-July, busy season, “on season,” and from the time we checked in, it was a nightmare. It was not the room we initially booked, it was over the kids pool so there was noise for most of the day. We were traveling with two young children ourselves, so having some quiet for our infant to nap was not an option over the children’s pool. Our room was not serviced even when asking the housekeeping staff directly or calling to the front desk which left us with the same sheets, sandy room, no towels…. I think that I could let go of those things if the room itself wasn’t filthy when we arrived. There was no evidence anyone had cleaned anything. Hair on the shower and toilet, our toilet paper holder was broken so the roll of tissue sat on the damp bathroom floor, sand everywhere, kitchenette counters dirty, all the dishes in the cabinets were visibly dirty with food on them. My biggest grievance was the mold and moisture damage that was apparent on every vent and fixture. When I tell you nothing looked or *felt* clean, I mean it. We spent $100 at food lion at 11pm the first night we arrived to buy cleaning supplies. I brought up the issue to the concierge the next day and she was dismissive and told me she’d have the room “looked at” but because it was a “high traffic” hotel, the rooms would be a bit worn. I understand this, beach hotels are going to show signs of wear and tear, totally get that. She told me my option was to consider staying elsewhere, recommending the holiday inn down the street. No offer to help beyond that. I brought the issues up once more when checking out, mentioned it made our stay uncomfortable and she said the exact same thing, if we weren’t happy with our stay, consider the holiday inn for our next trip. This was discouraging and unprofessional, not to mention inconsiderate of the time and money we spent to stay here and then to clean the room on our time and dime. Other than the filthy room and unpleasant customer service, the baby pool was worn with visible damage. The food wasn’t great. The ground level smells like cigarettes from the people smoking directly outside the doors. All in all, the place needs a facelift and a lot of work. Customer service needs improvement as well. The ocean view and the location are quite literally the only two things I can say are great about this place. I don’t recommend this hotel and I wouldn’t stay here again.