Hilton Porto Alegre

Spacious rooms with large windows providing a view of the city. The service is excellent and the staff is very friendly and helpful. A large selection of dishes are available at the breakfast - traditional Brasilien dishes as well as a continental breakfast selection. The gym on the top floor is well equipped. Next to the gym a pool and two saunas are available. The next time I come to Porto Alegre I will definitely stay at the Hilton again.

The service was on point and the rooms were excellent. The housekeeping was timely and they did a good job tidying up the room during our absence. However, it is a bit on the expensive side with the miscellaneous requests like early check-in where almost half of a day's charge is taken. Without taking that into consideration, this is one of the best places to stay within Porto Alegre considering the prime location it is located in. Shops and a few places to visit are all within a few minutes by walking from this hotel. It is also located next to a mall which you can explore for your shopping needs.

After I checked in. The room was small and felt old. I asked for a king bed vs two queen and he said no fully booked. But it was a lie as on their own website they showed availability for exactly king rooms at same price. So another guy came and they’re typing around and says we have king but it has carpet. Very old. More than 20 years not renovated. We wouldn’t take this room. But I said it’s fine I just rather a king bed. Once room changed, Turns out it was king bed with no carpet. They just lied and tried to get me to take this dingy room. Then in order room Service the next night at 9.30. The app said 30mins but it took an hour and when my ‘parsnip soup’ came it was like glue paste. Waiting an hour for a soup that was inedible. The girl Receptionist at the time was very nice but the hotel is not great and the food and some front desk workers also not great.