Hilton Sanya Yalong Bay Resort & Spa

Had an incredible stay at Hilton, the service was outstanding. We stayed at the garden room with access to the pool in Building 6, the rooms were spotless and beautifully designed. The facilities were top-notch, the pool area are stunning, poolside service made the experience even more enjoyable. A special shoutout to lifeguard Chaohui Peng, who was especially helpful and attentive! Highly recommend this hotel for anyone looking for a luxurious and seamless experience!

Mixed affair. Clean rooms and nice location. Checked in this week, upon arriving in 30+ Deg heat and extreme humidity we were told the computers were "slow", told we would have to wait in the lobby and offered vouchers for cheap drinks. After waiting 45mins only after complaining again did we get our room, who knows how long we would have waited if we didn't complain. Nice beach but has rubbish in the waves. Overpriced food. "Very" loud and not good live band playing that is very loud in our room.

Terrible Experience at Hilton Sanya! Do Not Recommend, Especially for Families with Kids! Our room was paid for starting April 4th, but we arrived at the hotel on April 5th at 1:00 AM due to a late flight. Despite this, they made us wait until 4:00 AM to check in—meaning we lost almost an entire night that we had already paid for! I’m a single mother traveling with two children (a one-year-old and a nine-year-old), and forcing us to wait for three hours in the middle of the night with a baby in my arms was unacceptable. Because of the delayed check-in, we missed the included breakfast. We had to order an overpriced paid breakfast instead, which took 1.5 hours to arrive—while my hungry children cried. When it finally came, it was a disgrace: just scrambled eggs, rice, and coffee. They had the nerve to charge us $200 for this! But the worst part? The mold in the room. It was everywhere—in the bathroom, on the walls, even on the furniture. As someone with allergies, this was dangerous, and for small children, exposure to mold can lead to serious respiratory problems. I demanded a room change, but they claimed all rooms were the same. Even worse, this is supposed to be an international hotel, yet NOT A SINGLE STAFF MEMBER SPEAKS ENGLISH—only Chinese! How is this acceptable for a global brand like Hilton? The old man Hilton himself would be rolling in his grave if he knew what a disgrace his once-luxurious hotels have become! Hilton Sanya is a complete scam and a health hazard! We paid for a full night but got nothing. The hotel is dirty, outdated, and negligent—especially toward families. Never staying here again! Save your money and avoid this place at all costs. Important Notice to the Hotel Management If you do not provide us with free meals for the remaining 11 days of our stay, I, along with my relatives, friends, and acquaintances, will write negative reviews every single day in all languages on every booking site and travel platform exposing how terrible your hotel and service are. We will make sure no traveler ever considers staying at Hilton Sanya again. The choice is yours—compensate us properly, or face endless bad publicity.