Hilton Short Hills

Nice hotel with a great location across from the mall, and easy access to nearby highways. The Short Hills Hilton used to be a high-end location and a true destination spot - now it's a standard Hilton with decent rooms, and some small maintenance issues that show a lack of pride. Overall, a decent stay.

Stayed 5/25-5/27. Upon arrival valet was welcoming and parked/brought a bunch of our bags up to the room, thank you again. Upon check-in the front desk person with big hair was miserable, both upon arrival and departure (annoyed, possibly sick of people in general, didn't even attempt to fake it). Room was nice for what it was, prepaid non-refundable. Lack of prepared coffee for free in the morning was more than disappointing (other reviewers agree). Marriott 4 star hotels provide, the morning dining option was un-inviting and overpriced, this is where I was to get my coffee? Who wants room brewed at a 4 star hotel. Inside pool was topnotch, nice outdoor pool an option as well. Played tennis at the courts which were locked upon arrival. Downstairs parking garage hallway smelled like cigarettes and plumbing? Stay was enjoyable with family overall, actually played catch with a baseball in the outdoor green space. After checking out I did notice an additional nearly $100 charge on my creditcard, which after calling customer service and the manager, I am told is being resolved/reimbursed. I would consider staying again based upon the competitive nightly rate but overall this first experience was lackluster.

Extremely disappointing experience. My family and I stayed here for a weekend, and unfortunately, we were met with consistent rudeness from nearly every staff interaction—from the front desk to the pool area and housekeeping. Basic questions were met with dismissive or rude responses, and we felt singled out at multiple points during our stay. On top of the poor treatment, both pools were uncomfortably cold. The hot tub was scalding and unusable for more than a few minutes. We had high hopes for a relaxing summer weekend, but this experience was far from it. We won’t be returning, and I would caution others to think twice before booking here.