Hilton West Palm Beach

The location is excellent, offering convenient walking access to numerous destinations. We have made this hotel our annual vacation spot, and the staff consistently provides friendly and accommodating service. While I have heard positive reviews of the on-site restaurants, I typically opt for dining elsewhere due to the limited vegan options. The suites are lovely, and the pool area is simply perfect. However, the valet service can be quite busy, and parking in the nearby parking deck is not my preferred option.

Very enjoyable stay, lovely spacious rooms, with complimentary Byredo toiletries. Great facilities, including a big pool, with plenty of sunloungers and activities like table tennis and other games. The gym was decent for a hotel and had plenty of towels, and a nice but limited selection of equipment and machines. Location is close to city place shopping mall which is lovely, and hotel runs a shuttle service to the beach, although we did not get a chance to try this. Staff were friendly and nice, although they did try to charge us for an upgrade, which was going to be the exact same room, just with a better view. There is no self-parking option here, and the valet costs $40-55. There is a car park, called Hisbiscus garage, which is a 5 minute walk away which has overnight parking for $22.29. Galley restaurant was quite good, but limited food options and the kitchens close at 22:30. I would highly recommend the tuna tacos. They also had a lot of activities planned, however our stay didn’t coincide with any of them. The only really negative thing is that they seem to put a charge on a lot of things, such as trying to use the phone, the parking, and half the sunloungers are reservation only. Overall we really enjoyed our stay.

I stayed at this location for The Pink Retreat. The place was very clean and had plenty of food options and shopping close by. Didn’t use the pool but it looked nice. The Valet however is another story. They were sooooo slow getting our cars even when it wasn’t all that busy. They made us late to an appointment by taking 40 min to retrieve my vehicle. Can’t understand with the hotel knowing they had that many guests, they were THAT short handed on Valet. When I received my car back at the end of my stay it was full of leaves and dirty from the Valet. Valet was expensive so, you think you’d get better. There was no complimentary breakfast or coffee and the food was expensive and service slow. The room was nice but pillows AND bed were so uncomfortable! There are much nicer and more accommodating properties to stay at, I do not recommend this one. Do better Hilton!