Hilton Xian

Pros:The hotel is in a great location, it looks and feels very luxurious. Rooms are very spacious, clean and comfortable with all the amenities needed and a huge bed. Fast check in and check out and overall great value for money. Would definitely come back! Less positive (not impacting the overall score): 1. I tried the spa and although the massage was good, I felt is was very overpriced (especially compared to the room rates) 2. As it was my birthday during our stay at the hotel, I would've expected a small surprise (a birthday card or a flower or a cake, etc) which did not happen. It is not a big deal but one would expect these aspects to be considered from a 5 star hotel. Note: as it was mentioned by other reviewers, the hotel address in Google maps must be updated as it still shows an incorrect location.

My husband Gurdev and I had a truly wonderful 2-night stay at Hilton Xi’an. From the moment we arrived, we were impressed by the warm hospitality and excellent service provided by the staff. A special thank you to Karl and Justin, who were especially helpful and friendly throughout our stay. Karl went above and beyond by personally coming up to our room to help us connect with Trip.com over the phone—such thoughtful service made us feel truly cared for. We were pleasantly surprised with a complimentary upgrade to a suite, which was spacious, well-appointed, and extremely comfortable. It really added a touch of luxury to our stay. The breakfast buffet was another highlight, offering an impressive variety of dishes. I was especially grateful to the staff for accommodating my dietary preference by arranging for fresh vegetarian noodles to be prepared—much appreciated! We thoroughly enjoyed our time at Hilton Xi’an and would highly recommend it to anyone visiting the city. Thank you to the entire team for making our stay so memorable.

Extensive breakfast menu. There's an executive lounge but it is closed due to renovations but there is a substitute ground floor lounge. There are some occasional staff who speak basic English. The porters were very helpful. The public toilets are not well maintained; smokers just light up. The suite upgrade was great. Well appointed rooms.